Advanced Medical Support Assistant

Administrative Medical Support Assistant

Duties include receiving patients on the unit, initiating the admitting process, routing patients to their destinations, providing telephone assistance, triaging telephone calls, gathering demographics, and scheduling appointments. The AMSA is cross-trained to provide coverage for other clinics within the health care system as staffing needs dictate. GENERAL DESCRIPTION OF ASSIGNED DUTIES INCLUDES BUT IS NOT LIMITED TO:

• The primary purpose of the position is to provide administrative and team support in a wide variety of basic administrative functions within a patient-aligned care team (PACT), primary care clinic, specialty clinic, or outbound clinical support (OCS) / patient scheduling unit.
• The AMSA works collaboratively in an interdisciplinary coordinated care delivery model. The incumbent is considered the team clinic/area authority on a variety of processes, regulations, policies, and procedures regarding eligibility and benefits, clinic support, statistical and data collection, medical record management, and customer service.
• The incumbent must interpret and implement regulations accurately to reflect current operating procedures. The role is complex and requires flexibility and independent decision-making.
• Scheduling duties include the incumbent scheduling outpatient clinic appointments using the Integrated Scheduling Solution (ISS). The incumbent follows nationally established business rules to schedule appointments for Veterans. This includes clinic visits, consultations, and entries into the Electronic Wait List (EWL) and Veterans Choice List (VCL).
• The incumbent completes the mandatory national and local training requirements for the outpatient scheduling process. The incumbent is required to complete the 2-week VHA Scheduler Training for Internal Schedulers (VHA-1 52) curriculum and receive a passing score on all required TMS post-tests and a passing score of 75% or higher on the scheduling Hands-On demonstration and competencies.
• Outbound clinical support/call center duties (if applicable) include providing information and resolution to Veterans' requests within scope, using administrative judgment to escalate symptomatic concerns to clinical staff or direct the contact to the appropriate discipline for resolution; screening incoming contacts and independently routing the contacts to the appropriate area for resolution; utilizing various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit; and operating within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software.
• Data collection responsibilities include processing all encounter forms and auditing for accuracy of diagnostic codes and outpatient procedure codes. Work closely with providers and bring to their attention errors or discrepancies. Generate a daily appointment management report and clear any actions required or errors in data entry. Daily capture patient private insurance information in the ICB system.
• Medical record management includes regular access to printed and electronic files containing sensitive data which must be protected under the provisions of the Privacy Act of 1974, and other applicable laws, Federal regulations, Department of Veterans Affairs statutes and policies, and VHA policies.
• Other duties as assigned.

Work Schedule: M-F 8:00 am - 4:30 pm or as determined by the supervisor.

Compressed/Flexible: This may be authorized at the supervisor's discretion.

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 09262-F