General Manager (Hospitality)

Job Description

Job Description

About ARK Hospitality

At ARK Hospitality, our vision is to positively impact , and our mission is to raise the bar on what Relationships, Reputation, and Returns mean in hospitality .

We create strong owner results through proven systems, talented people, operational discipline, and an intentional culture built around accountability, learning, service, and genuine relationships.

ARK Hospitality is seeking an experienced, hands-on General Manager to lead operations at WoodSpring Suites Medford near I-5 , a recently opened extended-stay hotel in Medford, Oregon.

The property opened in December 2025 and offers an opportunity for a hospitality leader to guide a newer hotel through its continued ramp-up, strengthen local market relationships, develop a high-performing team, and drive long-term financial and operational success.

About the Property

WoodSpring Suites Medford near I-5 provides apartment-style accommodations for guests staying several weeks, a month, or longer.

The hotel is conveniently located off I-5 and approximately four miles from Rogue Valley International-Medford Airport. Its location provides access to local businesses, healthcare organizations, restaurants, supermarkets, educational institutions, and regional attractions.

Each guest suite includes:

• Full-size refrigerator and freezer
  
• Two-burner cooktop
  
• Microwave
  
• Kitchen storage space
  
• Flat-screen television
  
• Dedicated table and seating
  
• Complimentary WiFi
  

Additional property amenities include:

• Guest laundry facilities
  
• Fitness center
  
• Complimentary parking
  
• Interior corridors
  
• Vending options
  
• Pet-friendly accommodations
  
• Accessible rooms and public areas
  
• Bi-weekly housekeeping
  
• Business services
  
• FEMA approval for government travelers
  

The hotel serves a diverse mix of guests, including:

• Healthcare professionals
  
• Construction and project-based workers
  
• Government travelers
  
• Corporate travelers
  
• Relocation guests
  
• Temporary workforce housing
  
• Guests requiring long-term accommodations
  
• Leisure travelers staying for extended periods
  

Position Summary

The General Manager is responsible for the overall leadership, performance, and success of the hotel.

This individual will oversee hotel operations, financial performance, team development, guest satisfaction, property maintenance, brand compliance, sales support, and market engagement.

The ideal candidate is a visible and engaged hospitality leader who is comfortable working alongside the team, resolving operational challenges, developing employees, building local business relationships, and maintaining accountability for financial results.

Because this is a newer property, the General Manager will play a critical role in strengthening operating systems, developing hotel culture, building market awareness, growing extended-stay business, and positioning the property for long-term success.

Key Responsibilities
Hotel Operations and Leadership

• Lead all aspects of hotel operations, including Front Desk, Housekeeping, Maintenance, Laundry, Guest Services, and overall property performance.
  
• Maintain a visible leadership presence and actively engage with guests and team members.
  
• Recruit, hire, train, schedule, coach, and develop hotel employees.
  
• Establish clear expectations and hold team members accountable for service, productivity, attendance, safety, and brand standards.
  
• Conduct daily operational reviews, property inspections, team meetings, and shift check-ins.
  
• Build a positive, service-focused culture centered on communication, consistency, teamwork, and accountability.
  
• Develop employees and identify future hotel leaders.
  
• Ensure staffing and scheduling align with occupancy, guest needs, service expectations, and labor objectives.
  

Financial Management

• Manage hotel budgets, forecasts, payroll, labor costs, purchasing, and operating expenses.
  
• Monitor and improve key performance indicators, including:
  • Occupancy
    
  • Average Daily Rate
    
  • Revenue per Available Room
    
  • Length of Stay
    
  • Labor Productivity
    
  • Guest Satisfaction
    
  • Property Profitability
    
• Review daily, weekly, and monthly financial and operating reports.
  
• Identify new opportunities to increase revenue, control expenses, and improve profitability.
  
• Maintain appropriate purchasing, inventory, banking, cash-handling, and administrative controls.
  
• Partner with ARK Hospitality leadership to achieve ownership objectives and property performance targets.
  

Guest Experience

• Ensure consistent and professional guest service across every department.
  
• Create a welcoming environment that encourages repeat stays and long-term guest loyalty.
  
• Respond promptly and professionally to guest concerns and service-recovery situations.
  
• Monitor guest feedback, online reviews, surveys, and reputation-management scores.
  
• Develop action plans to address recurring service issues and improve the guest experience.
  
• Maintain appropriate communication and service standards for guests staying several weeks or longer.
  

Property Maintenance and Compliance

• Ensure the hotel remains clean, safe, secure, accessible, and well maintained.
  
• Conduct routine inspections of guest suites, public areas, exterior spaces, mechanical areas, and back-of-house operations.
  
• Oversee preventive maintenance, corrective repairs, vendor relationships, and property-improvement needs.
  
• Maintain life-safety procedures, emergency plans, incident reporting, and risk-management standards.
  
• Protect hotel assets through appropriate inventory, security, key-control, and loss-prevention procedures.
  
• Ensure compliance with company expectations, applicable brand standards, licensing requirements, and local regulations.
  
• Prepare for and participate in operational reviews, brand inspections, and quality-assurance evaluations.
  

Sales and Community Engagement

• Support sales and business-development efforts that drive occupancy, ADR, and long-term room-night production.
  
• Build relationships with Medford and Rogue Valley demand generators, including:
  • Healthcare facilities and medical employers
    
  • Construction companies and project-based businesses
    
  • Government agencies
    
  • Corporate employers
    
  • Relocation and temporary-housing providers
    
  • Educational institutions
    
  • Workforce and community organizations
    
• Partner with sales and revenue-management leadership to identify need periods and improve market performance.
  
• Represent the property professionally within the local business community.
  
• Ensure hotel operations successfully support commitments made to corporate, government, and extended-stay accounts.
  

New-Property Ramp-Up

• Strengthen processes and operating standards at a recently opened hotel.
  
• Build team consistency and reinforce training across all departments.
  
• Identify opportunities to improve operating efficiency, guest satisfaction, and financial performance.
  
• Help establish the hotel’s local reputation and extended-stay market presence.
  
• Develop practical action plans based on property performance, guest feedback, market conditions, and ownership objectives.
  

Requirements

Required Qualifications

• Previous hotel leadership experience as a General Manager, Assistant General Manager, Operations Manager, or comparable hotel leader.
  
• Strong understanding of hotel operations, guest service, team development, and property management.
  
• Experience managing or contributing to budgets, forecasting, payroll, labor costs, purchasing, and financial performance.
  
• Demonstrated success recruiting, training, coaching, and holding hotel employees accountable.
  
• Ability to analyze hotel performance and implement measurable improvement plans.
  
• Strong leadership, organizational, communication, and problem-solving skills.
  
• Ability to build productive relationships with guests, employees, vendors, clients, community partners, and ownership representatives.
  
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
  
• Ability to learn and effectively use hotel property-management, revenue-management, guest-feedback, scheduling, and reporting systems.
  
• Availability to work a flexible schedule, including weekends, holidays, evenings, and on-call responsibilities when business needs require.
  
• Valid driver’s license and reliable transportation.
  
• Ability to occasionally lift and move up to 25 pounds.
  

Preferred Qualifications

• Extended-stay hotel leadership experience.
  
• WoodSpring Suites or other extended-stay brand experience.
  
• Experience with Choice Hotels standards, systems, or technology.
  
• Experience leading a new hotel, recently opened property, ramp-up operation, renovation, conversion, or turnaround.
  
• Experience managing multiple hotel departments.
  
• Strong knowledge of:
  • Occupancy management
    
  • ADR and RevPAR strategy
    
  • Extended-stay guest retention
    
  • Weekly and monthly stay patterns
    
  • Revenue forecasting
    
  • Labor planning
    
  • Hotel profitability
    
• Experience developing government, healthcare, construction, corporate, relocation, or project-based lodging relationships.
  
• Bachelor’s degree in Hospitality Management, Business Administration, Organizational Leadership, or a related field preferred.
  
• Equivalent hotel leadership experience may be considered in place of formal education.
  

Core Competencies

• Hands-On Hotel Leadership
  
• Extended-Stay Operations
  
• Financial Management
  
• P&L Accountability
  
• Budgeting and Forecasting
  
• Labor Management
  
• Guest Satisfaction
  
• Team Development
  
• New-Property Ramp-Up
  
• Revenue Awareness
  
• Property Maintenance
  
• Brand Compliance
  
• Community Engagement
  
• Problem Solving
  
• Operational Accountability
  

Benefits

Compensation

• $80,000–$84,000 annual base salary
  
• Performance-based bonus eligibility
  
• Opportunity to lead a recently opened extended-stay property
  
• Direct visibility and partnership with ARK Hospitality and ownership leadership
  
• Professional growth within an expanding hospitality platform
  

Important Benefits Information

This position does not currently include employer-sponsored medical, dental, or vision insurance.

Traditional retirement benefits, including an employer-sponsored 401(k), are also not currently offered with this position.

Candidates should carefully consider the overall compensation structure and their individual benefits needs before proceeding in the interview process. Detailed payroll, bonus, employment, and property-ownership information will be explained during the interview process.

Why Join ARK Hospitality?

This is an opportunity to lead a newer extended-stay hotel in the heart of Southern Oregon’s Rogue Valley.

The General Manager will have a direct impact on:

• Hotel culture
  
• Team development
  
• Guest satisfaction
  
• Market reputation
  
• Local business relationships
  
• Financial performance
  
• Long-term property success
  

If you are an experienced hospitality leader who enjoys building teams, strengthening hotel operations, developing extended-stay business, and working directly with leadership to improve property performance, we encourage you to apply.