Medical Assistant

Medical Assistant

Hot Job

West Des Moines - West Des Moines, IA 50266

Position Summary

The Medical Assistant (MA) serves as a vital extension of the clinical provider team at Turnwell Mental Health Network. Working within a fast-paced outpatient psychiatric setting, the MA supports the delivery of high-quality patient care across a range of services including general psychiatric care, therapy, Transcranial Magnetic Stimulation (TMS), Spravato (esketamine), IV Ketamine, and Intensive Outpatient Programs (IOP). The MA is responsible for direct patient support, clinical task execution, and cross-functional collaboration to ensure a seamless and compassionate patient experience.

Core Responsibilities

Clinical Support

• Take and document patient vitals accurately prior to provider visits or treatments.
• Escort patients to treatment rooms and ensure comfort and safety throughout their visit.
• Conduct TMS treatments as prescribed and supervised by the clinical provider, following established protocols.
• Administer Spravato (esketamine) treatment sessions per provider orders, including required monitoring periods and documentation.
• Support IV Ketamine treatment sessions as directed by the supervising provider.
• Process medication refill requests promptly and route them to the appropriate provider for authorization.
• Serve as the primary liaison between patients and providers, relaying clinical questions, updates, and instructions clearly and professionally.
• Respond to patient calls in a timely manner, triaging concerns and escalating urgent matters to the provider.
• Maintain accurate and thorough documentation in the Electronic Health Record (EHR) system.
• Adhere to all HIPAA regulations and organizational privacy and confidentiality policies.

Front Desk Support (Cross-Training)

• Answer incoming phone calls professionally and route them to the appropriate team member or department.
• Schedule, reschedule, and confirm patient appointments using the scheduling system.
• Greet and check in patients upon arrival; verify demographic and insurance information as needed.
• Collect and process co-pays and patient payments.
• Manage incoming faxes, voicemails, and patient portal messages, routing appropriately.
• Provide general administrative support to ensure smooth front desk operations.

Qualifications

Required

• High school diploma or equivalent required; completion of an accredited Medical Assistant program strongly preferred.
• Current Medical Assistant certification (CMA, RMA, or equivalent) preferred, or ability to obtain within an agreed-upon timeframe.
• CPR/BLS certification required or ability to obtain prior to start date.
• Experience with Electronic Health Record (EHR) systems; experience with psychiatric EHR platforms is a plus.
• Strong interpersonal and communication skills with the ability to work compassionately with individuals experiencing mental health challenges.
• Ability to multitask effectively in a clinical environment while maintaining accuracy and professionalism.

Preferred

• Prior experience in a behavioral health, psychiatric, or specialty medical practice.
• Familiarity with TMS or Spravato treatment protocols.
• Experience in a front desk or patient access role within a healthcare setting.