Personal Banker

About This Job Our Personal Bankers are personable, goal‑oriented, and passionate about helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance while assisting customers with their daily financial challenges at the Deer Creek Crossing location. Responsibilities Receive the tools, resources, and training needed to be successful and explore career advancement opportunities. Deliver an excellent customer experience in person and over the phone, ensuring customers’ financial needs are met. Actively listen and make appropriate recommendations that match customer needs. Educate customers on a variety of retail products and digital solutions to enhance their financial wellness. Ensure financial transactions are completed accurately and efficiently, complying with all policies, procedures, and regulatory requirements. Establish relationships with internal departments and refer customers to specialists for complex needs. Earn additional income through a quarterly incentive program beyond base pay. Work Schedule Monday – Friday 8:15 AM – 5:15 PM Saturday 8:45 AM – 12:15 PM Essential Functions Interact with customers in person and over the phone to meet their financial needs through needs‑based conversations and sales fulfillment. Actively listen, understand, and recommend products and services that align with customer needs to achieve individual and team sales and service goals. Educate customers on retail products and digital solutions that enhance the customer experience and drive sales goals. Accurately complete financial transactions while complying with all policies, procedures, and regulatory requirements. Identify complex financial needs and refer customers to bank specialists when appropriate. Perform other duties as assigned. Knowledge, Skills & Abilities Required Strong sales skills and ability to provide excellent customer experience both in person and over the phone. Ability to meet personal and branch sales and customer service expectations. Motivated, organized self‑starter with strong attention to detail and ability to manage multiple priorities. Team player with excellent written, verbal, and interpersonal communication skills. Adaptable to a variety of situations with an optimistic outlook aligned with our culture and core values. Proficient with Microsoft Word, Excel, and Outlook. Education & Experience High School diploma or equivalent. 1+ year(s) of sales or customer service experience. Experience in an environment with individual and team sales goals is preferred. Additional Information Nature of the Position: The role may be filled as a Personal Banker I or Personal Banker II, depending on experience and education. Federal Regulations: Commerce Bank will prepare an investigatory consumer report that discloses credit history if the applicant is considered for this position. Applicants will be asked to authorize the report. Compensation: The compensation range for this position is $20.55 to $25.05 per hour. This range is for the Personal Banker I and II jobs and reflects factors considered in determining the appropriate job level and compensation decisions. Benefits: Eligible for employer‑sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, paid personal time, career development, education assistance, and voluntary supplemental benefits. Location 2913 Hwy K, O'Fallon, Missouri 63368 Work Type Full time #J-18808-Ljbffr