IT Support Technician

Job DescriptionJob DescriptionOverview:Insight Global's manufacturing client is an independent steel coil toll processor with locations in Texas and Indiana. They are seeking a dependable, hands-on IT Support Technician to provide day-to-day IT support in their Gary manufacturing facility. The person will be one of the primary onsite POCs for all IT matters, including infrastructure, networking, and cybersecurity administration. Must Haves:2+ years of hands-on IT support experienceStrong ability to work independently with minimal supervisionWindows 10-11: troubleshooting PC hardware, software, drivers, user profilesMS 365 Applications: Outlook, Teams, OneDrive, SharePoint, and basic account access issuesWorking knowledge of TCP/IP, DHCP, DNS, and Wi-FiExperience performing installations, configurations, and replacements for hardwareTime management skills and great communicationPluses:Previous experience in a manufacturing environment.Day to Day:Troubleshoot and resolve everyday Windows PC, laptop, software, printer, scanner, and peripheral issues.Set up, replace, and maintain employee workstations, monitors, and other end-user equipment.Assist employees with Microsoft 365 applications, Outlook, Teams, OneDrive, and common login or access issues.Identify and troubleshoot basic connectivity problems, including wired connections and Wi-Fi; escalate infrastructure issues as needed.Provide hands-on support for plant-floor workstations, label printers, and other user-facing technology.Respond to and document support requests, follow issues through to resolution, and communicate progress to employees.Maintain basic equipment inventory and support hardware replacement, setup, and onsite vendor visits.Coordinate with the IT Manager on issues requiring elevated access, specialized expertise, or changes to core systems.Provide remote end-user IT support to other company locations as needed, based on workload and direction from the IT Manager.