Management Analyst

Job DutiesProvide standardized policy guidance to USMEPCOM processing locations regarding aptitude testing and administrative processing to support the military accession workflow.Review and monitor processes, and maintain internal controls to clarify, track, and resolve complex issues affecting the USMEPCOM accession mission.Respond to, track, and monitor taskers and implement messages from Headquarters to ensure timely execution and compliance.Formulate reports and conduct trend analysis to track responses, maintain internal controls, and ensure the successful resolution of taskers and field issues.Evaluate and monitor accession-related procedures and programs to ensure continuous operational efficiency and system effectiveness.Serve as a primary liaison collaborating with joint service military and civilian staff across USMEPCOM processing locations, Sector, and Headquarters to coordinate applicant processing operations.Identify operational trends to develop, arrange, and deliver training programs for processing location personnel on standardized policies, systems, and procedures.Troubleshoot and resolve system access and functionality issues utilizing knowledge of collaboration tools, help desk programs, and the USMIRS system.Develop and implement training and education performance standards to evaluate and improve processing location effectiveness.Manage aptitude testing requirements and resolve associated functional issues within the Testing, Processing, and Medical areas.Resolve internal and external help desk tickets by communicating with processing locations to address medical, testing, and general system concerns.