Unarmed Public Safety Officer - Atrium Health's Carolinas Medical Center FT Days

Job Overview Location: 11926 Carolinas Medical Center - Public Safety Position: Public Safety Officer Schedule: Full‑time, 40 hours per week, rotating dayshift (6:00 AM – 6:00 PM). Sign‑on bonus eligible. Pay Range: $21.85 – $32.80 per hour Major Responsibilities Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion in all circumstances. Projects a professional, approachable appearance, remains alert and ethical, and maintains the department uniform and equipment in good repair. Conducts interior and exterior patrols, performs inspections for vulnerabilities, hazards, and fire conditions, audits Interim Life Safety measures, manages patient valuables, and conducts contraband searches. Assists teammates, patients, and visitors by giving directions and physical assistance, ensuring traffic control, monitoring visitor conduct, and confronting unauthorized persons. Prevents, responds to, and investigates workplace violence, including combative or threatening patients and visitors. Acts as a primary resource for de‑escalation, using force only when necessary (e.g., conducted electrical weapon, handcuffing). Plans, practices, and responds to emergencies such as lost or abducted infants/children, fires, and active threats. Responds immediately to emergency and crisis situations and intervenes physically when training dictates. Investigates incidents on Advocate Health property, completes accurate reports, and escalates complaints to appropriate leaders. Performs liaison rounding duties to collaborate with all departments and units, delivering security awareness education to staff. Liaises with federal, state, and local law enforcement; coordinates and briefs prisoners, patients, and guard personnel to ensure policy compliance. Maintains current department training standards in radio communications, verbal de‑escalation, hemorrhage control, CPR, clinical restraints, and conducted energy weapon use. Assists with exterior traffic and crowd control, including parking enforcement, valet assistance, and vehicular assistance. Licensure, Registration, and Certification Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) – must be obtained within two years of appointment. Unarmed Guard License issued by NC Protective Services – for North Carolina employees, must be obtained within one year. Stop the Bleed certification – must be obtained within one year of hire. Valid driver’s license issued by the Division of Motor Vehicles. Firearm Owners Identification (FOID) Card (Illinois) or Concealed Carry Weapon (CCW) license (Illinois). Certified in conducted energy weapon use (e.g., TASER) within 90 days of hire and periodically thereafter. Education High school graduate or GED equivalency. Experience At least one year of experience in a security, public safety, or customer‑service role that includes responding to emergent situations and addressing potential risks. Knowledge, Skills & Abilities Above‑average emotional intelligence and empathetic responses to incidents. Ability to work in a collaborative environment, respecting teammates and treating everyone with kindness. Commitment to patient‑centered safety practices. Collaborative work with medical staff and external law enforcement. Calm under pressure, supporting a safe and therapeutic environment. Positive interaction with peers and innovative problem‑solving. Passes background investigation, drug screen, pre‑placement physical, and periodic assessments. Illinois employees must complete the State of Illinois 20‑hour Basic Security Officer course. Excellent verbal and written communication skills. Proficiency using computers for documentation (Microsoft Word, Excel, web navigation, database entry). Capability to defend self or others in physical confrontations when de‑escalation fails. Effective radio and telephone communication at varying volumes. Physical Requirements Must sit, stand, walk, drive, and lift up to 35 lb. occasionally; push or pull with 35 lb. of force. 20/20 vision or correctable to 20/20 with lenses. Exposure to mechanical, electrical, chemical, explosive, and radiation hazards – protective clothing required. Operates mandatory equipment for the role. Frequent exposure to aggressive behavior and emotionally charged situations; must manage personal stress and potential violence. Physically fit to walk all facility areas, restrain individuals, and assist teammates with patient lifting of all sizes. Preferred Job Requirements Behavioral threat assessment knowledge. Use‑of‑force review experience. Crime‑through‑environmental design awareness. Presentation and facilitation skills. Benefits Paid time off programs. Health and welfare benefits (medical, dental, vision, life, short‑ and long‑term disability). Flexible Spending Accounts for qualified health and dependent care expenses. Family benefits (adoption assistance, paid parental leave). Defined contribution retirement plans with employer match. Educational assistance program. Other financial wellness programs. #J-18808-Ljbffr Atrium Health