Supply Technician

DutiesServes as the primary DLA customer-support point of contact for industrial customers on DLA- and non-DLA-managed items, including product information, pricing, and order-related issues.Provides tailored customer support by maintaining customer data, responding to inquiries, and coordinating with subject-matter experts to resolve customer concerns.Reviews sales-order reports daily; process cancellations, status updates, and modifications; follows up on customer receipt; and escalates orders not meeting customer requirements.Ensures timely processing of customer orders and customer access to product, account, and order information.Provides timely order status and resolves sales-order discrepancies and customer requests in accordance with applicable supply policies, procedures, regulations, and operating instructions.Identifies, creates as appropriate, and resolves routine Customer Relationship Management (CRM) service tickets; monitors ticket workload, research aging tickets, and elevates complex issues to Customer Support Specialists.Coordinates with storage, distribution, DLA organizations to resolve material, turn-in, tracking, and supply discrepancies. Serve as the single point of contact for mission-capable (MICAP) requirements and assist with the Awaiting Parts Program (AWP).