Business Functional Specialist II

Job Description

Job Description

Contingent Opportunity | Vienna, VA | Secret Clearance 

About Aretum 

Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront. 

Job Summary 

Aretum is seeking a Business Functional Specialist II to provide customer service and functional support for government military pay, civilian pay, and travel programs. The successful candidate will collaborate with government and contractor stakeholders, deliver accurate work products, and follow applicable federal customer procedures. 

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information and must adhere to applicable safeguarding and compliance requirements. 

Responsibilities 

• Respond to customer inquiries concerning Military Pay (MILPAY), Civilian Pay (CIVPAY), Travel, and related FM services. 
• Assist customers with transaction questions, documentation, status checks, and routine issue resolution. 
• Research records and established policies to provide accurate procedural information. 
• Document service requests, maintain action trackers, and route escalated issues appropriately. 
• Support reviews of financial management workflows and identify recurring service issues. 
• Prepare correspondence, summaries, and reports supporting customer operations. 
• Coordinate with government and contractor stakeholders to resolve open customer requests. 

Requirements

• Bachelor’s degree in a relevant field. 
• Customer-focused communication skills and ability to handle sensitive records appropriately. 
• Familiarity with service request documentation, pay/travel inquiries, or related support functions is helpful. 
• Strong written and verbal communication, collaboration, documentation, and problem-solving skills. 
• Ability to assess pay or travel inquiries, research transaction status, and provide accurate responses using documented procedures. 
• Skill recording customer interactions, escalating complex cases, and maintaining service-quality records.  

Preferred Qualifications  

• Familiarity with DoD financial management processes, government financial systems, Excel-based reporting, and internal controls. 
• Familiarity with military pay, civilian pay, government travel entitlements, or DFAS resources. 
• Experience with ticketing/case systems, knowledge bases, and financial customer service. 

Travel Requirements 

Work Location: Vienna, Virginia. On-site work expectations and any travel requirements will be determined by final contract and customer needs and communicated during the recruiting process. 

EEO Statement 

Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. 

As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. 

We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience. 

If you require reasonable accommodation during the hiring process due to a disability, please contact View email address on ziprecruiter.com for assistance. 

Equal Opportunity Employer/Veterans/Disabled  

U.S. Work Authorization and Security Clearance 

Applicants must be legally authorized to work in the United States. This position requires a Secret security clearance, with continued eligibility and maintenance subject to applicable government requirements. 

Contingent Position and Compensation  

This is a proposal-contingent position and is dependent upon contract award, customer approval (if required), and availability of funding. The posted salary range represents Aretum’s current good-faith estimate for this anticipated role based on available information; final compensation has not been established. If awarded, compensation will be evaluated against the funded labor category, final scope, work location, and the candidate’s qualifications. Any employment offer and final compensation terms will be communicated during the hiring process. 

Benefits

• Anticipated Salary Range (Contingent): $45,000–$130,000 annually. This is Aretum’s current good-faith estimate of the anticipated annual base salary range for this proposal-contingent role, based on the information available at the time of posting. The final compensation may depend on contract award, confirmed funding, customer requirements, work location, and the selected candidate’s qualifications. This range is not a guarantee of an offer or final salary.
• Health Care Plan (Medical, Dental & Vision) 
• Retirement Plan (401k) 
• Life Insurance (Basic, Voluntary & AD&D) 
• Paid Time Off 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development