Administrative Support Associate

Administrative Support Associate

Under general supervision, the Administrative Support Associate performs general administrative support tasks that assists the department in achieving operational goals and objectives. The hours for this position are primarily Monday - Friday, 8:00 am to 5:00 pm and may be required to work special events as needed. Posted pay range is the starting salary. Pay rate offered is based on experience.

Examples of duties include:

• Greeting internal and external visitors, answering phone/emails/web-based inquiries and responding or directing inquiries as appropriate; collecting, distributing, and sending mail.
• Scanning and/or filing documents; maintaining documents and files.
• Data entry, tracking, reviewing, reconciling and verifying accuracy and completeness of data; maintaining data; facilitating the processing of documents for approval and/or submission of documents through the appropriate workflow.
• Maintaining, ordering, and organizing supplies and materials.
• Scheduling and providing support for meetings, trainings, and events; maintaining appropriate calendars; may coordinate travel for department and/or division.
• Providing basic technical support; submitting Information Technology and Facility work tickets for assigned area.
• Drafting letters, memos, forms, general correspondence, and presentations using appropriate software.
• Compiling and preparing a variety of reports.
• May maintain content and update webpages for assigned area; maintaining data in online databases.

Experience and training required:

• High School diploma or equivalent.
• Two (2) years of clerical or administrative support experience. College credit may be substituted for experience on a year per year basis.

Certificates and licenses required:

• Demonstrated knowledge of modern office software (i.e., Microsoft SharePoint, Teams, Word, Excel, Outlook).

City of Round Rock employee benefits overview:

At the City of Round Rock, our employees drive our success. We believe serving the community starts with taking care of our employees. We're committed to offering competitive and comprehensive benefits that not only protect your health and financial future but also help you thrive both professionally and personally.

Health & Medical Coverage:

Robust Medical Plans: Comprehensive in-network coverage, 100% covered preventive care, and competitive deductibles and out-of-pocket maximums. The City invests in employee well-being by paying a significant share of premiums and providing subsidies for dependent coverage.

No-Cost, On-Site Primary Care Health Clinic: Free primary care visits at RockCare for employees and eligible dependents, ensuring convenient, quality care.

Dental and Vision Benefits:

Dental Plan: Low copays and in-network savings for exams, cleanings, fillings, and major dental procedures.

Vision Plan: Affordable vision coverage with benefits for exams, eyewear, and contact lens services—ensuring you see clearly every day.

Leave Benefits:

Paid Parental Leave: Bond with your newest family member through paid parental leave that supports work-life balance when it matters most.

Generous Vacation and Sick Leave Accruals: Accrue 120 hours of vacation leave and 96 hours of sick leave in year one!

Personal Leave: Full-time exempt employees enjoy 40 hours of personal leave a year.

12 Paid City Holidays: A holiday schedule designed for rest, recharge, and time with family and friends.

Life, Disability, and Supplemental Insurance:

Life & AD&D Insurance: Basic life insurance provided at no cost with optional voluntary coverage available to ensure your family's security.

Disability Coverage: Short- and Long-Term Disability plans protect your income in the event of illness or injury.

Supplemental Benefits: Accident, Critical Illness, and Hospital Gap insurance help cover unexpected costs, easing financial stress during tough times.

Flexible Spendings, Retirement & Savings:

Flexible Spending Accounts (FSAs): Pre-tax options for health care and dependent care expenses that help you manage out-of-pocket costs.

2:1 Match on Texas Municipal Retirement System (TMRS) Retirement Pension: Secure your future with our TMRS retirement plan—your savings grow twice as fast! You contribute 7% of your pre-tax gross salary to an account that earns at least 5% interest every year. At retirement, the City matches your TMRS account 2:1 and also provides a supplement death benefit.

457(b) Deferred Compensation Plans: Boost your financial goals by deferring some of your pre-tax income and investing it for growth.

Tuition Assistance: Support for further education and career development.

Balancing Work and Life:

Employee Assistance Program (EAP): Access free, confidential counseling services for personal or work-related challenges.

Legal & ID Theft Protection: Enjoy peace of mind with affordable legal assistance and identity theft protection for life's unexpected challenges.

Pet Insurance: Keep your furry family members healthy with optional pet insurance that helps cover vet costs.

Wellness Benefits:

Free 24/7 gym access with showers, lockers, and modern equipment.

Free Round Rock Public Library card with access to LinkedIn Learning training.

Free Yoga and Strength/Conditioning classes.

Free or discounted memberships to local recreation centers and access to community resources.

Free pool passes (excluding RockNRiver).

Free access to training courses, online and in-person.

And so much more!