Site Reliability Engineer II

Job ID: Posted: Location: Bengaluru, KA, India; Chennai, TN, IndiaJob Function: Engineering & ArchitectureSchedule: Full timeShift: DayWorkplace: HybridCareer Area: TechnologyCompany: American ExpressDescriptionSite Reliability Engineer II collaborates with engineering teams to enhance system resilience, scalability, and performance through feature development, automation, architectural design, resiliency testing, and disaster recovery planning, while promoting best practices for continuous improvement.ResponsibilitiesCollaborates with Software Engineering teams to design, develop, and implement features that enhance system resilience, scalability, and performance, while identifying and addressing potential system bottlenecks and failure points with guidance from senior colleaguesDevelops and implements automation tools and frameworks, including infrastructure as code (IaC) practices to streamline operational workflows, deployment processes, and infrastructure management, with guidance from peers and leadersCollaborates with senior engineers to contribute to the architectural design of systems, ensuring that reliability, scalability, and performance considerations are integrated into design discussions and decision-making processesCollaborates in the design and execution of chaos engineering experiments and other resiliency testing, analyzing results and implementing improvements to enhance system robustness and recovery capabilities, with guidance from peers and leadersDevelops and implements of disaster recovery plans and business continuity strategies, ensuring systems can recover quickly and effectively from unexpected disruptionsCollaborates with seniors to promote and implement best practices such as error budgeting, service-level objectives (SLOs), and service-level indicators (SLIs), contributing to a culture of continuous improvement and reliabilityCollaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectivesQualificationsEducation Qualifications:Bachelor’s degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advance degree preferredKnowledge of modern observability stack – Splunk, Elastic Search, Prometheus, GrafanaKnowledge of containerization technologies (e.g., Kubernetes, Docker) and microservices architectureKnowledge of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platformsKnowledge of cloud-based Site Reliability Engineering (SRE) practices and experience with public cloud platforms such as AWS, Azure, or Google CloudWork Experience:Experience in software development, or technology operations, with a focus on Site Reliability EngineeringExperience in Linux/Unix systems, object-oriented programming languages (e.g., Java), scripting languages (e.g., Python, Bash), and cloud platforms (e.g., AWS, Azure, GCP)Licenses and Certifications:Advanced certification in Site Reliability Engineering (SRE) or related is a plusAbout the TeamAt American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.