Quality Analyst II

What does a Quality Analyst II do at Modea? The Quality Analyst II at Modea is a consultant and investigative specialist responsible for evaluating the integrity and excellence of digital products for our healthcare clients. This individual acts as a bridge between complex technical requirements and the end‑user experience, utilizing methodical exploration and deep analytical thinking to protect product quality. We seek a resourceful problem solver who goes beyond check‑boxes, actively consults with clients and project teams to diagnose deep‑seated defects and mitigate risk. You must possess a sharp investigative instinct for uncovering non‑obvious problems and the professional discipline to maintain high standards through every development cycle. You are a lifelong learner, constantly looking for ways to integrate modern tools like AI and automated frameworks to make our testing lifecycle smarter and more efficient. Responsibilities Investigative Consulting & Strategy Strategic Risk Analysis: Learn the product deeply to identify potential risks and consult with clients and teams on recommended actions and quality improvements. Critical Issue Diagnosis: Use exploratory testing techniques and analytical thinking to find and investigate bugs across multiple browsers and devices, focusing on the root cause rather than just the symptoms. Quality Advocacy: Serve as the primary advocate for the end‑user, verifying that functionality, design, and ADA accessibility are never compromised. Technical Execution & Performance Performance & API Integrity: Design and execute performance testing scripts using JMeter to verify stability under load, and conduct thorough API testing to validate data communication between services. Security Fundamentals: Evaluate web applications against core security principles to identify vulnerabilities. Automation & AI Integration: Create and maintain automated test suites using Mabl and Appium, while proactively leveraging AI‑assisted tools to optimize the testing lifecycle. Documentation & Delivery Technical Communication: Author clear, reproducible bug reports and technical user guides that translate complex defects into actionable items for developers and stakeholders. Process Leadership: Oversee the use of quality best practices throughout the SDLC, verifying that specifications are met across all platforms from discovery to post‑launch. Key Skills & Qualities Analytical Depth: Strong critical thinking and test design skills used to navigate conflicting priorities and diagnose complex, underlying product issues. Consulting Mindset: Ability to communicate technical testing concepts to a diverse range of stakeholders and influence product direction through data‑backed quality insights. Technical Versatility: Deep understanding of the languages of development and design, specifically as they relate to API structures, web security, and automated patterns. Methodical Precision: Commitment to high standards and ability to maintain focus in structured, technical environments without losing sight of the big picture. Minimum Requirements Experience: 2+ years of context‑driven testing experience or equivalent education. Education: Bachelor’s degree in IT, Management, Marketing (or a related field) or equivalent experience. Preferred Skills & Qualities Previous experience working within healthcare or for a consulting agency. Experience with JMeter for performance benchmarking and familiarity with API testing tools like Postman. Foundational knowledge of web security fundamentals, Web Accessibility Guidelines and experience building or maintaining automated test suites. Hands‑on experience with modeling, test design, and working with mind maps. Experience with Rapid Software Testing (RST), and using AI tools to enhance testing workflows. Invitation to Apply If you believe you can be successful in this role but don't meet all the qualifications, please apply! Share with us the unique value you can add to this role. About Modea Modea is a technology consultancy with a mission to infuse greater control, transparency, and choice into the consumer healthcare experience. We work with large healthcare providers to build out digital roadmaps, then design and build mobile, web, and other digital experiences. Our goal is to help consumers get better information and access to care while enabling clients to build stronger customer relationships. Here are a few ways to get to know our work in healthcare: learn about our award‑winning mobile app development for Children’s Wisconsin, discover Luminis Health’s website development that incorporated a firm accessibility standard, and explore additional projects to see our breadth of experience. Benefits Generous paid time off Generous health, dental, and vision insurance 401k with fully vested company matching Long‑term & short‑term disability Work Environment Modeans may work at any location in Virginia, Tennessee, or North Carolina unless otherwise required. We also offer a modern office in Blacksburg, VA, with flexible fully‑office, fully‑remote, or hybrid options. Employees may need to travel occasionally for training or client visits. Physical Demands Must be able to remain in a stationary position during the workday, operate a computer continuously, converse with clients and coworkers both in person and remotely, and occasionally transport items of 10 lbs or less. Equal Opportunity Employment Modea is committed to a highly inclusive workplace. We provide fair opportunities to people from diverse backgrounds and are an equal opportunity employer. We are an E‑Verify participant. Applicants must be legally authorized to work in the United States for this position. Estimated Salary Range: $69,656 - $98,368. The posted range represents the employer’s good‑faith estimate of the breadth of compensation for this position at the time of posting, based on applicable factors. #J-18808-Ljbffr