Member Services Representative

Job Description

Job Description

We are looking for a Member Services Representative to support a non-profit organization in Wilson, North Carolina through a Long-term Contract opportunity. This position is ideal for someone who thrives in a high-volume service environment, communicates clearly with members, and handles daily interactions with professionalism and accuracy. The role focuses on delivering responsive assistance, maintaining reliable records, and creating a positive experience for every caller and visitor.

Responsibilities:
• Respond to a high volume of member inquiries by phone and provide timely, courteous support.
• Assist individuals with account questions, service requests, and general program information while ensuring accurate documentation.
• Enter, update, and maintain member information in computer systems with strong attention to detail.
• Process cash transactions and related payments in accordance with established procedures.
• Type notes, correspondence, and service records efficiently to keep files current and complete.
• Resolve routine service concerns by identifying member needs and delivering appropriate solutions or next steps.
• Support front-line service operations in a fast-moving call center setting while meeting quality and responsiveness expectations.
• Work collaboratively with internal team members to ensure consistent service and smooth daily operations.• Previous experience in customer service, preferably in a call center or other high-volume support setting.
• Strong computer skills with the ability to navigate multiple systems accurately and efficiently.
• Proficient typing ability with attention to speed and accuracy.
• Ability to communicate clearly, professionally, and empathetically with a wide range of members.
• Experience handling cash or processing payments with a high level of accuracy.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Dependable work habits and a commitment to delivering excellent member service.