Front Desk Manager - Non Toxic Nail Studio

Job Description

Job Title: Nail Studio Front Desk Manager

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Location: New York, NY

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Company Overview:

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sundays is a non-toxic nail care brand focused on wellness.

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Going to the salon is about so much more than just getting your nails done — it’s a small, but powerful way to practice self-care for your mind and body.

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sundays studios are designed to feel like home so that clients can feel comfortable and be themselves, without the hustle and bustle of rushing. We are a community — our incredible employees, beautiful clients, and social followers who are passionate about wellness and have joined us in their way, on this journey.

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Job Summary:

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The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a seamless experience from start to finish. 

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Key Responsibilities:

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• Greet clients with a warm and welcoming demeanor as they arrive at the studio.
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• Manage appointment bookings, ensuring accuracy and efficiency in scheduling.
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• Answer phone calls, respond to inquiries, and provide information about our services (Email and/or phone number) 
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• Process payments and handle cash transactions with precision.
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• Maintain cleanliness and organization at the front desk area and throughout the studio.
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• Assist technicians with various tasks as needed.
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• Monitor inventory levels and communicate supply needs to management.
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• Uphold studio policies and procedures to ensure a positive experience for all clients.
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• Handle escalations and troubleshoot all in-studio issues (operational and people-related).
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• Responsible for opening and closing procedures of the studio.
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• Recap and communicate Credit Tips to all nail specialists at the end of the evening.
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• Responsible for driving results to meet home studio sales goals.
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• Is the liaison between the nail tech and the leadership team.
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• Responsible for communicating updates to each technician.
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• Ability to coach team members on performance and behavior.
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• Responsible for implementing store policies and procedures, and enforcing consistent and timely execution of all systems in place.
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• Optimize scheduling to maximize booking and consistent completion of service steps and timing.
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• Responsible for ensuring the studio is clean and well-maintained at all times.
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• Manage staff cleaning and sanitation process to ensure work areas are consistently cleaned and sanitized in accordance with management expectations and CDC guidelines.
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• Manage supply ordering process, ensuring order requests are made in advance to maintain a regular supply of products.
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• Advise new product suggestions including polish colors, maintain organized presentation/inventory of all supplies.
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