IT Help Desk

Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands‑on technical support in a mixed office and production floor manufacturing environment. This role will support end users, deploy and maintain hardware, and assist with daily IT operations across an enterprise infrastructure that includes Cisco and Juniper networking, Microsoft 365, and virtualization platforms. Ideal candidates will be comfortable with in‑person on‑site support, hardware troubleshooting, and working in a regulated environment. Location: Traverse City, Michigan. This position is a full‑time contract‑to‑hire role fully onsite. Qualifications 1–3 years of experience in Help Desk/Desktop support Proficiency supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) Experience with Cisco and/or Juniper networking equipment (direct or support‑based) Exposure to VMware or other virtualized environments is beneficial Basic troubleshooting knowledge of wired and wireless network connectivity Hands‑on experience with end‑user hardware support, including desktop and laptop break/fix, peripherals, imaging, and deployment Understanding the process of onboarding and offboarding user accounts and equipment Familiarity working with ticketing systems Legally authorized to work in the US without sponsorship Must demonstrate a can‑do attitude Benefits We offer weekly competitive pay, medical, dental, vision, 401(k) and more. EEO Statement Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact View email address on click.appcast.io. The “Know Your Rights” Poster is available here: Sentinel EEO Policy Statement is available here: #J-18808-Ljbffr