Technical Applications Specialist (East Region)
$61.3k - $122.7kAbbott
Abbott seeks a Technical Applications Specialist to provide on-site and remote support for diagnostic instruments across the East Region. The role involves complex instrument integration, customer training, troubleshooting, and documentation for hospital and laboratory clients.
Responsibilities
- Provide on-site integration, assay training, and troubleshooting support for complex diagnostic instruments
- Conduct entrance and exit interviews with customers to assess needs and manage expectations throughout integration
- Document complaints and resolutions in CAPA system; contribute to continuous improvement initiatives
- Deliver technical support remotely and on-site for hardware, software, and reagent issues affecting instrument performance
- Act as subject matter expert for internal teams and provide feedback on product performance and customer usability
Requirements
- Bachelor's degree in Clinical Laboratory Science, Medical Technology, Chemistry, Biology, or related health science field
- Two years of experience in clinical laboratory environment, technical call center, or Abbott Diagnostics products
- Valid driver's license required
- Ability to travel 90% or more
- Preferred: Bachelor's in Medical Technology with four years clinical laboratory experience in Chemistry or Immunoassay
Compensation: $61,300.00 – $122,700.00 base
Vacancy posted 29 days ago
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