Resident Experience & Activities Director

Basic Function: The Lifestyles Director serves to enhance the overall positive experience and enrichment of residents through the initial and ongoing planning, development, and implementation of programming including but not limited to individual or group leisure, social, spiritual, physical, intellectual, and occupational interests, meeting or exceeding the needs, enjoyment, and fulfillment of residents. Responsibilities Plan, develop, and implement resident lifestyle service functions to maximize the enjoyment and fulfillment of participants. Create and fully develop planning and comprehensive programming for an inclusive array of functions, including large groups, small groups and individual participation. Produce and refine member survey to maximize understanding of desires and interests for maximum resident engagement. Maintain communications through various forms of media including but not limited to social apps, inter-community technology, newsletters, community announcements, regularly scheduled meetings. Coordinate ongoing transportation to meet or exceed resident needs and desires for outings, activities, shopping, and related leisure or business purposes. Establish and maintain contemporary menu of local services and amenities for enjoyment, made available for residents and guests such as bankers, salons, shopping, and personal services. Establish and maintain local relationships and internal listings with special interest providers for leisure enjoyment such as restaurants, museums, studios, and other venues. Collaborate with sales and marketing and coordinate new move-in welcome experience reception, gifting, and routine to enhance the move-in experience. Connect to each new move-in through a developed onboarding plan and oversee or perform new resident orientation. May establish and coordinate a Resident Advisory Committee and facilitate meetings. Supervise all aspects of the department, engaging team residents in lifestyle services. Serve as advocate, listening and responding to any/all resident concerns, suggestions, and ideas. Coordinate and facilitate volunteer programming both internally and externally. Facilitate documentation of all programs and services for use in social media and highlighting lifestyle enrichment through photographs and other methods. Operate lifestyle services through planning and operating within annual and ongoing planning including budgetary guidelines. Participate in ongoing member feedback activities, including annual satisfaction surveys, and seek to understand feedback provided, and take action in areas of improvement or refinement as needed. Participate in scheduled hospitality, sales-culture, and first-impressions meetings, as well as training. Identify and coordinate on-site events for residents as well as guests and prospective residents as requested. Participate in local associations and groups with memberships and agendas that impact area seniors. Assists in special event planning such as on-site or off-site programs to benefit residents and promote the lifestyle at the community. Develop and publish the monthly resident newsletter. Establish and maintain a work schedule that is most responsive to the residents and potential residents of the community, which may require evenings or weekends. Serve as manager-on-duty as assigned to enable the community to operate effectively 7 days per week. Perform other duties as assigned by direct supervisor or designee. Requirements A minimum of (3) years’ experience or a combination of education and/or experience equivalent to graduation from an accredited college or university, with experience in the senior housing industry or event planning preferred. Demonstrated affinity toward senior adults Organization and customer service skills Superior communication skills (written and verbal) Proficient ability to speak, read and write English. Ability to read, write, and communicate effectively with members, residents, families, guests, and other associates. Ability to speak clearly and make oneself understood effectively in fact to face interactions; articulate with accuracy. Ability to understand and follow basic oral and written instruction. Commitment to work some evenings and weekends for special events, as needed. Ability to maintain confidentiality. Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required. Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Signature Buckner Management Group LLC’s insurance policy. Must be age 21 or older to drive on behalf of Signature Buckner Management Group LLC. Ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people. Ability to walk, stand and sit, sometimes for prolonged periods of time. Sufficient good health to properly discharge duties. Associates shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability. *The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. If you're seeking a career in the senior living field, consider joining us at Buckner, where our purpose sets us apart. Buckner is an Equal Opportunity Employer. #J-18808-Ljbffr Buckner International