Receptionist - Health Plan of San Joaquin Modesto

Job Description

Job Description

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

We are hiring a receptionist to join our team at our Modesto office. Must be bilingual in Spanish.

What You Will Be Doing:

Under direct supervision, responsible for greeting customers, routing incoming phone calls and responding to basic inquiries.

Our Vision:

Continuously improve the health of our community.

Our Mission:

We provide healthcare value and advance wellness through community partnerships.

Essential Functions:

• Greets, screens and directs visitors to appropriate parties and/or resources.
• Receives, screens and routes incoming calls to appropriate person or department.
• Takes and routes messages.
• Provides routine information to callers, visitors and others as needed.
• Assists with department and corporate projects as needed.
• Assists with sorting and distributing incoming mail.

What You Bring:

Knowledge, Skills, Abilities and Competencies

Required

• Ability to screen and correctly route calls of minimum volume (0-30 per day).
• Produces work that is accurate and complete.
• Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
• Rebounds from setbacks and adversity when facing difficult situations.
• Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
• Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
• Strong oral and written communication skills, with ability to express self clearly and professionally, with appropriate grammar and spelling, and document according to standards.
• Strong listening skills, with the ability to accurately receive and understand messages.
• Ability to work independently and as part of a team.
• Demonstrates a commitment to HPSJ’s strategy, vision, mission and values.
• Ability to understand and apply straightforward documents, and oral and written instructions.
• Ability to compare and discern the difference between multiple sets of data or information.
• Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines.
• Basic problem solving and analytical skills, with ability to resolve straightforward problems.
• Basic arithmetic skills.
• Ability to operate standard office equipment efficiently and effectively.
• Basic skills in Windows, Word, Excel and Outlook.
• Basic filing skills.
• Ability to type 40 WPM - testing required.
• Ability to handle confidential information with appropriate discretion.
• Ability to speak and be understood in English.
• Proficient in Spanish - testing required.

What You Have:

Education and Experience

Required

• High school diploma or general education degree; and
• At least one year handling minimal call volume.

Preferred

• Experience in a healthcare environment.

Licenses, Certifications

• None required.

What You Will Get:

HPSJ Perks:

• Competitive salary
• Robust and affordable health/dental/vision with choices in providers
• Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee’s birthday, and 9 paid holidays)
• CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
• Two flexible spending accounts (FSAs)
• Employer-Paid Term Life and AD&D Insurance
• Employer-Paid Disability Insurance
• Employer-Paid Life Assistance Program
• Health Advocacy
• Supplemental medical, legal, identity theft protection
• Access to exclusive discount mall
• Education and training reimbursement in addition to employer-paid elective learning courses.
• A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do.
• A shorter commute ­– if you’re commuting from the Central Valley to the Bay Area.
• Visibility and variety – you have a chance to work with people at all levels of the organization, and work on diverse projects.

Physical Demands

Work may require frequent sitting, standing, and walking, constant repetitive motion, frequent talking and listening, closeup and distance vision requirements. Some work may require occasional travel based on the responsibilities of the position and business needs and occasional handling materials up to 50 pounds.

Emotional/Psychological Demands

Ability to cope with a fast-paced work environment, working under pressure, dynamic priorities and deadlines, constant decision making, working irregular hours, emotional and sensitive situations.

Work Environment

Work may be performed in a remote, hybrid, or onsite setting depending on the requirements of the position and business needs. For roles performed remotely, employees are expected to maintain a secure, distraction-free workspace, and reliable internet connectivity consistent with company standards.

Important Notice : The duties, qualifications, and physical and emotional requirements listed in this job description are not exhaustive. Health Plan of San Joaquin reserves the right to revise this job description at any time.