Technical Support Specialist

Position Number: 40074721 Payroll Title: BUS TCHL SUPP ANL 2 TX (007359) Job Code: 007359 Job Open Date: 10/14/26 Application Review Begins: 10/29/26 Department Code (Name): ACADEMIC AFFAIRS IT (AAIT) Percentage of Time: 100 Union Code (Name): TX-Technical Professionals Employee Class (Appointment Type): Staff: Career FLSA Status: Non-Exempt Classified Indicator Description (Personnel Program): PSS Salary Grade: STEPS Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $35.97 to $42.46/hr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $33.51 to $57.78/hour. Work Location: 2130 Kerr Hall Working Days and Hours : Monday - Friday, 8am-5pm Benefits Eligibility: Full Benefits Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid will be considered after probationary period Department Marketing Statement Academic Affairs Information Technology (AAIT) is dedicated to supporting the university's mission of education, research, and service through the development and execution of forward-thinking and sustainable technology practices, programs, services, applications, and partnerships. We provide our user base with dependable, innovative and agile support that includes: administration of networks and servers; website, application, and database development; user training and helpdesk services. Benefits of Belonging Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC Brief Summary of Job Duties Under the direction of the Director of Information Infrastructure within Academic Affairs Information Technology (AAIT), the Technical Support Specialist serves as a primary, front-facing point of contact for the Academic Affairs departments and senior campus leadership offices supported by AAIT. The position provides responsive and professional technical support for computers, mobile devices, software, peripherals, network connectivity, accounts, and related technology services. Responsibilities include evaluating and addressing user needs; diagnosing and resolving hardware and software issues; installing, configuring, maintaining, and upgrading technology; coordinating equipment and software acquisitions; and providing individual and group training. The position also supports users of campus-wide applications managed by AAIT by resolving service requests, configuring user access, documenting and communicating system issues, conducting functional and quality-assurance testing, supporting application implementations and enhancements, and maintaining accessible web content. Because the position supports offices that handle sensitive university matters, it requires excellent customer-service and communication skills, sound judgment, discretion, and the ability to build trusted working relationships with users who have varying levels of technical experience. Required Qualifications Bachelor's Degree required in a related area and / or equivalent experience / training. 1+ years supporting software installation and troubleshooting 3+ years experience communicating technical and non-technical information in a clear and concise manner to users at various levels with a wide range of experience. 1+ years Supporting higher education A/V technologies Evidence of a strong customer service focus. Proven track record of problem solving. Preferred Qualifications Self-motivated with a history of working effectively as an individual and as part of a team. Working knowledge of modern software technologies. Broad knowledge of IT-related products and services. Special Conditions of Employment Occasional evening, weekend, and holiday work. Satisfactory criminal history background check UCSB is a Tobacco-Free environment Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace Job Functions and Percentages of Time User and Workstation Support (40%): Under the direction of the Director of Information Infrastructure within Academic Affairs Information Technology (AAIT), provides comprehensive end-user and workstation support in a multi-platform environment that includes Windows and macOS computers, mobile devices, peripherals, and related technologies. Serves as a primary point of contact for technical assistance, promptly responding to service requests; diagnosing and resolving issues involving hardware, software, network connectivity, printing, file access, and other technology services; and keeping users informed throughout the resolution process. Installs, configures, deploys, maintains, and upgrades computers, operating systems, applications, and peripheral equipment in accordance with university security requirements and technology standards. Coordinates warranty repairs, vendor services, and other external maintenance as needed. Documents incidents, resolutions, configurations, and support procedures in the service management system and maintains accurate records of departmental equipment, software, licenses, warranties, and technology assets in accordance with university inventory and audit requirements. Assists with annual equipment inventories and coordinates the secure retirement and disposal of obsolete equipment. Researches and coordinates technology purchases, renewals, and vendor services; monitors equipment and software lifecycles; and advises appropriate staff of upcoming replacement, licensing, maintenance, and upgrade needs. Identifies opportunities to improve service delivery, system reliability, security, and cost-effectiveness. Also provides technical support for departmental meetings, presentations, audiovisual systems, shared office technologies, and other equipment and services supported by AAIT. Applications Support (30%): Serves as a primary technical contact for users of campus-wide web applications supported by AAIT. Receives, documents, prioritizes, and resolves service requests; provides guidance on application functionality, procedures, and appropriate system use; and keeps users informed throughout the resolution process. Collaborates with campus departments, functional owners, developers, and other technical staff to address application, workflow, and policy-related questions. Configures and maintains user access in accordance with established authorization, security, and data-governance requirements. Investigates and documents system issues, communicates problems and requested enhancements to development staff, and coordinates follow-up through resolution. Participates in the testing and implementation of new applications, system enhancements, upgrades, and process changes. Reviews system submissions, reports, and other outputs to verify that they function as intended and meet established campus requirements. Website Maintenance (15%): Assists with the maintenance and continuous improvement of departmental websites and web applications serving campus-wide audiences. Creates, updates, and publishes accessible digital content using content management systems. Recommends improvements to site organization, visual design, navigation, usability, and the overall user experience; monitors and responds to website inquiries; and collaborates with system administrators and application developers to address configuration, functionality, performance, and security concerns. Uses web analytics and other available data to evaluate site activity, identify trends, and recommend content or service improvements. Applies university web standards and quality-assurance practices when testing websites and applications for accessibility, usability, functionality, data validation, responsive design, cross-browser compatibility, and security. Works with campus accessibility professionals and content owners to identify and remediate barriers and support compliance with applicable digital accessibility standards. Documents testing results, communicates issues to technical and functional stakeholders, verifies corrective changes, and recommends improvements to the accessibility, security, reliability, and usability of AAIT-supported digital services. Training and Documentation (15%): Develops and delivers training for AAIT-supported applications, technologies, systems, and services used by faculty and staff. Assesses user needs and provides individualized assistance, group instruction, formal presentations, and other training appropriate to audiences with varying levels of technical experience. Advises users on operating systems, productivity and collaboration tools, data and spreadsheet applications, web browsers, digital media and content-publishing tools, Adobe applications, and other supported technologies. Creates and maintains clear, accessible user guides, instructional materials, procedures, and internal operational documentation, updating these resources as systems and practices evolve. Supports departmental purchasing activities through Gateway and serves as a FlexCard cardholder in accordance with university policies and procedures. Maintains current knowledge of relevant technologies, security practices, accessibility requirements, and industry standards through research, training, and professional development. UC Vaccination Programs Policy As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs. As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements. For more information, please visit University of California Policy on Vaccinations - *Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Reasonable Accommodations The University of California endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at View phone number on click.appcast.io or email View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy Notification Statement Privacy Notification Statement and Notice of Availability of the UCSB Annual Security and Fire Safety Report Disclosures Application Status If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'. #J-18808-Ljbffr UC Santa Barbara