Call Center Agent

Job Description

Job Description

Location: North Richland Hills, TX (On Site) | Type: Full Time | Compensation: $15.50 per hour + bonuses up to $2,150 additional per month

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

Honda of North Richland Hills is looking for a high-energy, phone-savvy Call Center Agent to join our team. This position plays a key role in delivering excellent customer service by scheduling service appointments, rescheduling as needed, and following up with customers on their recent visits. 

Schedule: Must have flexibility to work the following days and hours: Monday - Friday, 6AM - 7PM and Saturday's from 6AM - 5PM. 

Core Responsibilities

• Respond to service inquiries via phone, email, and chat professionally and promptly.
• Schedule and confirm service appointments, balancing customer preferences and department availability.
• Maintain accurate records of customer information, service requests, and interactions.
• Provide clear, accurate information about services, pricing, and promotions.
• Collaborate with service advisors, technicians, and team members to ensure a seamless service experience.
• Follow up after service visits to ensure customer satisfaction and share feedback with management.

Basic Requirements

• Previous experience in a customer service or call center role is advantageous.
• Bilingual in Spanish is a PLUS
• Knowledge of automotive services, maintenance, and repair terminology is a PLUS
• Strong communication skills, both written and verbal.
• Proficiency with computer systems and CRM software.

Benefits & Employee Perks  

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:   

• Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished

• Transitioning from Another Industry?– A cover letter helps! Use it to highlight transferable skills that make you a great fit

• Dress to Impress – First impressions count. Dress professionally and bring your authentic self

• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key