RITUAL COFFEE EDUCATOR (HAYES VALLEY)

Coffee Educator - Ritual Coffee Hayes Valley

The Ritual Coffee Educator is the supportive and organized linchpin that ensures our baristas are always supported and brewing coffee to their full potential. The coffee educator is an in-house trainer for each cafe. They facilitate and oversee on-bar training, track progress of baristas, cafe culture, QC specific to their location, and execute coffee experiments for R&D that keep staff engaged with coffee and coffee culture. This person will create clear communication lines to schedule, facilitate, and record evaluations and tests for staff.

The Coffee Educator is a model barista with superlative customer service, additionally providing on-the-floor support of cafe flow and daily tasks, including collaboration with the Manager and Assistant Manager to ensure baristas are serving high quality drinks and actively engaged in Ritual's coffee program.

We are looking for that special someone who will train baristas that is passionate about all things coffee. This person strives for personal growth - asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance to all. They need to be committed to the growth and success of the cafe team, their co-workers across departments, and the company as a whole. They are meant for this role if they value direct and honest feedback and collaboration.

Ultimately, we are looking for someone who has a talent for making coffee, engaging others about coffee, supporting coworkers, good communication, big picture thinking, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can't wait to meet you!

Ritual Coffee is changing the way people know coffee. In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we've also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they've ever had. Ritual roasts in SoMa, and has cafes in San Francisco and Napa.

Diversity at Ritual: Coffee is for everyone

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience they've ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.

Responsibilities

Encourage, train and support cafe staff to continue to develop their skills as coffee professionals

• Train and develop staff in technical barista skills
• Provide comprehensive in-cafe workflow training support to cafe staff when needed
• Collaborate with in-cafe management to schedule and guide new hire trainings and shadow shifts
• Provide regular opportunities for education and participation for both baristas and customers to foster a deeper appreciation of coffee (e.g. public cuppings, practicals, triangulations)
• Research & Development: Looking into coffee related topics deeper and sharing findings, leading practical to get team ready for testing
• Attend and contribute to quarterly Educator meetings

Lead day to day cafe operations, organizing proper cafe flow and overseeing necessary tasks completed regularly on schedule

• Supervision and oversight of daily tasks as outlined in the store's operations handbook
• Direction of cafe flow, including customer and bar flow, breaks, lunches and station movement
• Be a model ambassador of Ritual, setting high quality standards for both coffee and customer service while helping others achieve that standard through direct, compassionate feedback
• Ordering milk, coffee and goods and assisting Assistant Manager and Cafe Manager with cafe inventory management

Ensure staff and customers feel supported and happy at Ritual.

• Assist in floor training, shadowing and providing Cafe Manager and Training department with performance feedback for new employees via Basecamp.
• Exemplify excellent customer service and work with cafe Cafe Manager to address customer service issues in a timely manner when they arise.
• Work with cafe Cafe Manager to address staff needs.
• Contribute to the overall culture and business growth using our Culture Values Guide as a tool for self-reflection. Have an ongoing commitment to self-growth, the growth in others, and the growth of the company.
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.

Be an active member of the cafe Cafe Leadership team

• Assist Cafe Leadership with cafe inventory management and ordering
• Manage and track the growth of staff technical barista skills
• Coordinate with the Cafe Manager to schedule milk and coffee trainings on an ongoing basis with team

Qualifications

• Positive, professional attitude and a creative outlook
• Detail-oriented
• Ability to create and maintain a positive work environment
• Ability to be self-driven and task oriented
• Exhibits exemplary customer service skills
• Consistently striving to improve coffee quality
• Willingness and ability to lead public events and speak in front of groups of people
• Excellent leadership skills
• Proficiency with Google Drive, spreadsheets and general comfort with use of technology

Experience

• 2-5 years experience making coffee
• Skilled at and experience with soliciting and implementing feedback to improve performance

Strongly Preferred

• 2+ years retail experience
• Experience working in a small, independent store
• Training development/facilitation experience
• Familiarity with workflow and project management techniques
• Experience with POS software/systems
• Proficient with Mac OS

Physical Requirements

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds.
• Stand and move throughout the cafe/ office.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Have consistent and reliable onsite attendance at the cafe/ office.
• Proficient interpersonal relations and communicative skills in English;
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Write routine reports and correspondence.
• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
• Work under pressure with changing, ambiguous priorities.
• Communicate effectively and promptly to clients, vendors and employees of the organization.
• High level of manual dexterity to adeptly type and use computer equipment.
• Auditory and visual skills Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to work overtime occasionally at the last minute.
• Occasional Travel may be required.
• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;
• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less