Customer Service Rep HN

Job Title

Position Overview Essential Job Functions Communicate with customers by telephone or email to provide information about products or services, take or enter orders, or obtain details of complaints. Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, sending out memos, and other office procedures. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Refer unresolved customer grievances. Contact customers to respond to inquiries Solicit sales of new or additional services or products. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Accurately completing work tasks (i.e. entering customer orders and scheduling) Job requires reliability, responsibility, dependability, and being able to fulfill assigned job requirements. Data entry Non-essential job functions Flexibility to work on projects or research related to the needs of other departments. Maintain a clean and orderly work area. Requirements Intermediate computer knowledge of order entry systems the ability to adhere to the company's policies, rules and regulations, according to the Employee Handbook. Ability to work with internal/external customers in a professional and courteous manner. High attention to detail and accuracy. Follow rules and regulations, in order to avoid any appearance of impropriety. Ability to prioritize and organize daily workload to ensure timely completion of duties. The ability to perform routine duties and consistent fashion.

Behaviors

Required: Dedicated: Devoted to a task or purpose with loyalty or integrity Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required: Self-Starter: Inspired to perform without outside help

Education

Required: High School or better.

Experience

Required: Customer Service Representative Preferred: Proficient with Microsoft Office.