Product Manager

Product ManagerOula Health is a venture-backed, midwifery-led maternity and GYN care company building the next generation of women's healthcare. We partner exclusively with major health systems to embed our collaborative OB-GYN and midwifery model directly inside their networks.The RoleAt Oula, our product doesn't sit alongside our EHR — it integrates directly into it. Every product and engineering decision has downstream consequences for how our EHRs are configured, and every EHR configuration decision shapes what's possible on the product side. Someone has to hold both at once.We're looking for a technically-minded Product Manager to own and evolve our core technology stack — including our EHR, patient portal, and care management platform. This role sits at the intersection of product, operations, and health system integration, serving as the internal and external subject matter expert on our EMR and the primary lead for health system EHR integrations.What You'll OwnEHR Configuration & Clinical SystemsOwn day-to-day management of our core tech stack: the EHR, patient portal, and care management platformOwn Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, payer connectivity, and access management for clinical and ops staffLead EHR integration efforts as the internal and external subject matter expert — FHIR/HL7 data exchange, health system IT coordination and committed go-live timelinesOwn and accelerate Epic integration timelines as we onboard additional health system partnersMaintain configuration integrity as new markets launch and care model workflows evolvePartner with our IT team on infrastructure; own the clinical systems layer they don't touchProduct Operations & LaunchOwn bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves issues and communicates status back to the fieldBuild structured launch toolkits and training materials so clinic teams are prepared for new feature rollouts on day oneCoordinate end-to-end launches across Product, Engineering, and OperationsIdentify where AI and automation can reduce manual administrative burden in product operations workflowsStandards & Knowledge ManagementBuild and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the roomDevelop onboarding materials for clinic managers and clinical staff on EHR workflows and toolingDrive feature parity efforts so patients and clinicians experience a consistent standard of care across marketsData & ReportingBuild and maintain dashboards tracking feature adoption, issue resolution, and rollout health across clinicsDevelop quarterly reporting for Product, leadership, and health system partners on platform performanceEnsure data infrastructure is in place to measure the impact of every feature rolloutWhat You Bring3+ years with product operations, technical program management, or PM-adjacent work — ideally at a growth-stage digital health or services companyStrong problem-solving instincts and genuine curiosity — you like figuring out how things work and making them work betterEase with ambiguity and a bias toward action; this role requires you to create the playbook, not execute someone else'sDemonstrated ability to navigate complex stakeholder environments and drive aggressive timelines — ideally with client-facing or health system-facing experienceAbility to speak'multiple languages' – comfort going deep on technical details while communicating clearly to non-technical audiences; you can write a bug ticket, an SOP, and a launch plan that people actually follow; hands-on EHR configuration and integration experience strongly preferredAnalytical enough to build a dashboard and identify a pattern, even if you're not a SQL expertWhat Success Looks LikeIn your first 90 days, you've audited our current Athena configuration, identified gaps, and have a remediation plan. You understand the bug triage process well enough to have improved it. You've met your counterparts at every health system partner and know what's coming for the next Epic integration.At six months, new market launches have a repeatable systems and product checklist. Clinic teams know what to expect before a feature goes live. Bug resolution time is measurably faster and the field is no longer sending issues into a black hole.At one year, the SOP library is comprehensive, clinical systems configuration is stable and documented, and you've successfully navigated at least one new health system EHR environment. The product team has a reliable partner and the ops team isn't dependent on any single person for systems knowledge.Compensation & DetailsSalary: $110,000 – $140,000 depending on experience and location Equity: Options commensurate with level Location: Preference for New York/New Jersey/Connecticut, Chicago or Charlotte Remote-flexible with periodic travel to clinic locations and health system partners Benefits: Comprehensive medical, dental, and vision; 401(k); generous PTOOula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.