Seasonal Scooper - Arts District $18.42 + avg. $7.72 tips!

Job Details Job Location: Arts District - Los Angeles, CA 90013 Position Type: Seasonal Salary Range: $18.42 - $18.42 Hourly Position Summary Scoopers at Salt & Straw create happiness by offering unparalleled guest experiences. They guide guests on taste adventures, sampling and scooping ice cream while narrating the journey to create memorable moments. Scoopers foster a welcoming environment, embodying kindness, unexpected discovery, and full‑faced attention that contributes to Salt & Straw's legendary hospitality and community favorite status. Essential Functions Attentively interact with guests throughout their visit with patience, positivity, and effervescence, including at arrival, while waiting in line, receiving ice cream, and checking out, ensuring a wholly engaging and memorable experience. Maintain a strong understanding of Salt & Straw’s brand, including production techniques, supplier partnerships, and seasonal and classic flavor profiles to educate guests on distinctive attributes, share stories, and provide recommendations that enhance the customer experience. Scoop the perfect portion for guests in line with shop standards, often working in intervals of 1‑2 hours throughout the shift. Accurately process transactions using the POS system, handle cash, and ensure correct change is provided. Prepare, label, and store waffle batter; operate the waffle iron to make cones; label and store cones, maintaining a clean front‑of‑house waffle station. Adhere to shop, food quality, and safety standards, including dishwashing, preparation according to recipes, cleaning floors, sidewalks, walls, bathrooms, and freezers, maintaining organization and storing delivered orders. Replenish retail products, restock freezers, paper goods, waffle batter, cones, and other supplies. Consolidate ice cream tubs and replenish stock from the walk‑in freezer; temper tubs correctly. Accurately pack TPD (Third‑Party Delivery) orders by following company standards and ensuring all items are correctly portioned, packaged, and labeled to maintain quality and guest satisfaction. Promptly answer phones, providing excellent service and responding to inquiries about products and services. Greet guests, facilitate the flow of the line, answer questions, explain shop experience options, and promote online ordering and pint purchases. Taste or sample a scoop of ice cream daily, including, when possible, different flavors that may not be the team member’s personal preference, to better communicate potential flavor enjoyment to customers. Qualifications Valid food handlers' card (required within 30 days of employment or per state/local requirement). Experience in food service, fast‑casual dining, or hospitality‑focused industry preferred. Ability to learn about and discuss classic and seasonal flavors and products, giving samples comfortably. Excellent communication skills and the ability to bring legendary hospitality into all interactions with team, guests, and vendors. Passionate about delivering outstanding guest experiences. Ability to work with people of all backgrounds and identities. Ability to cooperate well and work as part of a team. Ability to work effectively and positively under pressure and amid changing priorities. Ability to thrive in a fast‑paced, dynamic environment with a hands‑on approach. Fluency in English. Ability to work evenings and late nights, weekends, and holidays. Ability to work at least 3 shifts per week, including 2 closing shifts. Benefits & Perks Optional earned wages access and 401(k) match with a 50% company match up to 1% of your salary after 3 months (applicable to part‑time members). Health & Wellness: Medical, Dental, and Vision insurance may become available after 780 hours worked, plus Flexible Spending Accounts, Health Savings Accounts, and supplemental coverage such as Accident, Critical Illness, and Hospital Indemnity Insurance. Mental Health Support: Free, 24/7 access to licensed mental health professionals for members and families through multiple support options. Work‑Life Balance: Flexible scheduling, one hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% pay, and two hours of Paid Voting Time. Education & Growth: Up to $1,800 per year in Educational Assistance and career development opportunities within Salt & Straw. Perks & Discounts: 30% team member discount, early access to new flavors, commuter FSA, UHC Wellness Rewards, and affordable pet insurance. Inclusive Culture: Welcoming, supportive workplace where every member is valued and respected. Food Allergy Warning This position requires working in an environment with common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood). If you have severe allergies, consider this before applying. Reasonable accommodations are available for individuals with disabilities. Equal Employment Opportunity (EEO) Statement Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at View email address on click.appcast.io. Work Authorization and E‑Verify We participate in E‑Verify to confirm work authorization but do not use this process to pre‑screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws. #J-18808-Ljbffr Salt & Straw