Insurance Customer Service Representative

Insurance Customer Service Representative

Express Employment Professionals

1 Positions

ID: 14572231

Posted On 07/23/2026

Refreshed On 08/23/2026

Job Overview

Express Employment Professionals is seeking candidates for a local insurance agency looking to add a dependable, detail-oriented team member. This position is ideal for someone with strong office and customer service skills who enjoys working with people and providing excellent customer service. Insurance experience is a plus but not required.

Responsibilities

• Answer incoming phone calls and assist clients with questions

• Provide excellent customer service in person, over the phone, and through email

• Process paperwork and maintain accurate client records

• Assist clients with policy changes and general insurance inquiries

• Use Microsoft Word, Excel, and other office software to complete daily tasks

• Resolve customer concerns with professionalism and attention to detail

• Support daily office operations

Qualifications

• Previous office, administrative, or customer service experience preferred

• Strong phone and computer skills

• Proficiency in Microsoft Word and Excel

• Excellent organizational and problem-solving skills

• Ability to learn new software and processes quickly

• Willingness to obtain:

• Property & Casualty Insurance License within the first 30 days of employment

• Life & Health Insurance License within the first 60 days of employment

• Current insurance license is a plus but not required

Job Details

• Full-time position

• Monday-Thursday: 8:00 AM - 5:00 PM

• Friday: 8:00 AM - 4:30 PM

• Paid for 40 hours per week

• $18-$25/hour depending on experience

Primary Contact

1731509386103

Express Employment

Office,

View phone number on click.appcast.io

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Clerical/Office Administration

Cosmetology/Massage Therapy/Spa

Customer Service

Insurance

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1011

Job REQ #

14572231

# Positions

1

Start Date

20260723

End Date

20261026

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Express Employment Professionals

About the Company

About Express

On a Mission to Put

a Million People to Work

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.

If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.

For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.

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