Dental Scheduling Coordinator (Dentrix & Medicaid Experience Required)

Job Title: Dental Scheduling Coordinator

Location: Franklin, OH (On-site)

Job Type: Full-time

Pay: $19.00–$24.00/hour, based on experience

Position Overview

Franklin Dental Care & Dentures is hiring a Dental Scheduling Coordinator to own our daily schedule. Our front desk has struggled to keep the schedule accurate and full, so this hire is not a training role — it is for someone who already knows how to run a dental schedule and can prove it on day one.

Non-Negotiable Requirements

These two requirements are not preferred qualifications — they are the bar for this role. Candidates without both will not be considered.

Dentrix Experience (Required): You must have real, hands-on experience scheduling in Dentrix — building a provider’s day, managing recall and ASAP lists, and handling cancellations and reschedules inside the system. We will ask you to walk us through it.

Medicaid Dental Practice Experience (Required): You must have direct experience scheduling for a Medicaid caseload — eligibility verification, managing no-shows and cancellations, and keeping a Medicaid schedule full. This is not the same as general dental scheduling, and we need someone who has actually done it.

What You Will Do (Key Responsibilities)

Own the Schedule: Build, manage, and optimize the daily and weekly patient schedule in Dentrix to keep the clinic running efficiently and minimize gaps or overbooking.

Appointment Management: Schedule, confirm, and reschedule appointments by phone, email, and text, keeping the calendar accurate in real time.

Recall & Follow-Up: Track patients due for recall or follow-up visits and proactively reach out using ASAP lists and waitlists to keep the schedule full.

Provider Coordination: Communicate closely with providers and clinical staff to keep the day realistic and on track.

Medicaid Scheduling: Verify Medicaid eligibility, manage a Medicaid caseload's unique scheduling needs, and reduce no-shows and last-minute cancellations.

Problem-Solving Under Pressure: Catch and resolve scheduling conflicts, double-bookings, and errors before they affect patient care.

What We're Looking For

Proven Dentrix scheduling experience (non-negotiable)

Proven experience scheduling for a Medicaid dental or medical practice (non-negotiable)

Someone who thrives in a fast-paced clinical environment, stays on task, and moves quickly and accurately under pressure

Strong communication skills for handling patients, providers, and front desk staff

Availability that includes required Saturday coverage

Compensation

Starting pay is $19.00–$24.00 per hour, based on experience.