Retail Store Manager

Job Description

Job Description

Lighthouse Immersive Studios has revolutionized how people encounter art with blockbuster immersive experiences that have sold millions of tickets, including Immersive Van Gogh, Immersive Disney Animation, Immersive Frida Kahlo, Robert Lepage’s The Library at Night, the cutting-edge dance show Touch, and Immersive Monet & The Impressionists. Incorporating art, music and state-of-the-art technology, Lighthouse Immersive continues to deliver innovative experiences across North America, and the globe.

 

Lighthouse Immersive Studios California is looking for an organized, friendly and experienced individual to join our team as a fulltime Venue Manager to oversee venue operations at the company's Moreno Valley, California location.

 

Reporting to the VP of Operations, the Venue Manager will take control of the full operational functions of the venue. Duties may include, but are not limited to:

 

• Schedule: The current schedule includes being opened six days a week, including nights, weekends and holidays.
• Ensure successful opening and closing of the Venue
• Oversees and manages all departments; Operations, Box Office, Special Events, Food and Beverage, Retail, Cleaning and Security.
• Provides direction and guidance to staff by mentoring, cross training and effective delegation.
• Demonstrate and encourage a strong work ethic, outstanding customer service, critical and innovative thinking, and problem solving. Sets a strong example by exhibiting and recognizing superior quality service.
• Manages and helps oversee sales reports for all departments, these include sales at: Box Office, Retail, Production and Food and Beverage.
• Submits daily End of Day report to fellow MODs and operations staff.
• Generate, track, reconcile and manage petty cash, and with the box office, weekly ticket sales reports
• Schedules staff according to business and institutional needs and forecasted attendance.
• Processes payroll for all staff. Ensures all timesheets are submitted in a timely manner.
• Organize all guest services operations and allocate responsibilities to appropriate personnel.
• In partnership with the Human Resources department ensures employees adhere to all company policies and procedures. Ensure compliance with all city and state labor laws
• Interview, hire, and cross train employees
• Reviews and manages staff concerns and handles conflict, personnel performance appraisals and coaching assessments to assess training needs and build career paths.
• Ensures safety procedures are followed at all times to protect staff and patrons.
• Together with technical support, troubleshoots technical problems with projectors and audio equipment when needed.
• Oversees the inventory tracking system for deliveries, shipments, and stock for the venue.
• Coordinates, leads and participates in weekly staff meetings as well as meetings with management as scheduled.
• Collaborate with colleagues to enhance teamwork and productivity.
• Oversees all special events
• Prioritizes being “on the floor” during all times, especially on busy days.
• Other duties assigned as required

 

 

Qualifications:

• The ideal candidate will possess strong literacy, numeracy, and communication skills, with the ability to read, write, communicate effectively, and perform basic mathematical calculations. A high school diploma or equivalent is required, while post-secondary education in Hospitality Management, Arts Administration, Cultural Management, or a related field is considered an asset. Candidates should demonstrate a genuine interest in local arts, artists, and cultural programming, along with a commitment to supporting community engagement initiatives. Experience developing, coordinating, or supporting educational programs, public outreach activities, or community-based projects is considered an asset. The successful candidate will be professional, customer-service oriented, and capable of building positive relationships with guests, artists, community partners, and colleagues in a collaborative and dynamic environment.
• Proficient in Microsoft Office, Word, Google business is required. Experience with HRIS system Paylocity is preferred.
• Excellent interpersonal and relationship building skills.
• Able to stand prolonged periods during shifts including at desk station
• Must be able to lift up to 15 pounds at times.

 

Pay and Benefits:

• Healthcare Insurance, and paid time off
• Annual salary rate of $50,000
• Employee discount on tickets, retail and food and beverage

 

 

We are an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

We are hiring immediately so don't delay.