Assistant to Officer VP, Customer Technology Solutions

Assistant To Officer, VP - Digital Technology & Transformation

Chick-fil-A, Inc. Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first. Our Flexible Futures Model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

The Assistant to Officer, VP within the Digital Technology & Transformation (DTT) department provides high-level strategic and administrative support to the Vice President of Customer Technology Solutions and the CTS Leadership Team.

The Customer Technology Solutions group is dedicated to developing innovative tools for our Customers in direct support of Chick-fil-A Operators and Team Members. Our scope includes the Chick-fil-A One digital experience, Point of Sale (POS) systems, order fulfillment, Face-to-Face ordering, and both in-house and third-party delivery systems.

This role transcends traditional administrative support, requiring a proactive learner who thrives in a fast-paced, agile environment. The ideal candidate values confidentiality and understands the urgency inherent in technology-driven work.

• Manage complex calendars, coordinate high-impact meetings and events, and handle sensitive information requests with discretion.
• Draft and distribute professional correspondence, manage recurring departmental tasks, and streamline administrative workflows through digital innovation.
• Act as a champion for the CTS team by fostering a positive culture and driving initiatives that increase staff engagement.
• Continuously seek out and implement digital solutions to enhance the efficiency of team operations.

Responsibilities

Executive Support & Strategic Partnership

• Provide advanced support to the Vice President and the Customer Technology Solutions (CTS) Leadership Team within a complex and diverse department.
• Proactively manage the Vice President's calendar, prioritizing high-impact commitments while resolving conflicts and adapting to last-minute changes.
• Manage executive email and correspondence to ensure timely responses; draft, edit, and proofread internal and external communications across platforms like Microsoft Teams.
• Participate as an active member of the CTS Leadership Team, contributing business and administrative perspectives to strategic discussions.
• Serve as the primary point of contact for the CTS team within the DTT Administrators group and maintain cooperative relationships across the Support Center.

Operational Excellence & Project Management

• Execute essential administrative tasks, including complex travel arrangements, expense management, vendor invoice processing, and document organization.
• Coordinate end-to-end logistics for internal, cross-functional, in-field, and external partner meetings, including agenda preparation and action-item follow-up.
• Identify and update departmental procedures to drive clarity, alignment, and operational efficiency.
• Utilize business software (Microsoft Office 365, Microsoft Copilot) to produce professional reports, high-stakes presentations, and executive agendas.

Culture, Engagement & Event Planning

• Research, plan, and lead CTS events, ranging from team culture celebrations to high-level leadership offsites and annual planning trips.
• Coordinate Restaurant visits and communicate directly with Operators to facilitate meaningful field interactions.
• Monitor the overall "pulse" of the department and assist in the development of culture and engagement initiatives.
• Lead the CTS onboarding process by tracking start dates, managing new hire communications, and ensuring new Staff are integrated into all necessary platforms and distribution lists.

Required Qualifications (Knowledge, Skills, & Abilities)

• Professional proficiency with the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Teams).
• Strong ability to anticipate needs with a proven track record of proactively identifying and solving problems.
• Exceptional execution skills and follow-through with minimal supervision; demonstrates a strong sense of personal ownership to achieve results.
• Highly organized with the ability to compile, manage, and track complex details and data for efficient access.
• Proven ability to manage multiple responsibilities and prioritize tasks appropriately in a dynamic environment.
• Excellent interpersonal skills with the ability to communicate effectively and professionally across all levels of the organization.
• Embodying a servant spirit with a genuine desire to assist the team wherever help is needed.
• Demonstrated ability to be trusted with highly sensitive and confidential information.
• Comfort and proficiency working within a mobile, collaborative, and flexible work environment.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 4+ years of experience supporting a Director-level leader (or above) within a mid-to-large-sized organization.
• Proven track record of providing comprehensive support to an entire leadership team in addition to individual executive assistance.
• Proficiency in modern collaboration and productivity tools, such as Microsoft Teams, Slack, Miro, and Mentimeter.
• A strong desire to learn, adopt, and integrate new technologies to improve team efficiency and connectivity.
• A passion for creating meaningful moments and incorporating thoughtful touches that enhance team culture and engagement.

Travel Requirements

5%

Required Level of Education

Bachelor's degree or equivalent experience

Relocation Assistance Provided

No