Manager, Medical Information

Manager, Medical Information

Raleigh, NC

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. The company's patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients.

About the Role

The Manager of Medical Information is a key member of the Medical Affairs team who leverages therapeutic and product knowledge to oversee internal and external communication on Azurity products, including the management of unsolicited medical information requests from health care providers (HCPs) and other external stakeholders. This person will provide medical/scientific input to cross-functional teams and will also be responsible for contributing to creating reports and various scientific communications. It is expected that this candidate will develop strong expertise in Azurity's relevant therapeutic areas.

Key Responsibilities

• Provide clinical and technical product knowledge in response to clinical/medical inquiries from external and internal customers
• Respond with a sense of urgency and ensure accurate, timely, and appropriate verbal and written responses to unsolicited medical information inquiries from HCPs, payers and managed healthcare organizations, which are not covered by existing responses
• Help support the MI team with providing guidance to the Medical Information Call Center, including but not limited to, helping with escalated cases and providing on-going training/coaching to ensure excellent customer service by the call center staff
• Develop and maintain a product knowledge database, including standard response letters (SRLs) and "frequently asked questions" (FAQ) documents by utilizing the highest level of scientific data so that HCPs can make informed and educated clinical decisions about Azurity's products
• Analyze reports and metrics to identify trends, insights and knowledge gaps and provide quarterly updates to internal stakeholders
• Review new and relevant data so that content is updated proactively resulting in the most current information in medical information resources for Medical Affairs colleagues and call center staff to share with HCPs regarding Azurity's products
• Collaborate with internal partners to support both the Promotional Material Review Committee (PMRC) and Scientific Review Committee (SRC), to ensure the provision of medical information is accurate and scientifically balanced
• Build a strong relationship and partnership with internal stakeholders (Clinical Development, Commercial/Marketing, Regulatory, Legal, Quality Assurance, Market Access, etc.)
• Collaborate with the broader Medical Affairs team to assist with topic-specific presentations to share new information regarding a product/disease state or help fulfill knowledge gaps
• Assisting with coordinating, escalating and reviewing legal contracts relating to Medical Affairs activities
• Perform other Medical Information-related support and expanded functions, as required

Required Skills and Experience

• A minimum of 1 or more years' professional experience in Medical Affairs/Medical Information

Preferred Qualifications

• An advanced degree in health sciences (e.g., PharmD, PhD) with a thorough grasp of the pharmaceutical industry is preferred. Masters or bachelor's level degree in health sciences (e.g., RN, RPh, PA, NP, etc.) would be considered.
• Medical/Drug Information postdoctoral training/fellowship in specialty OR residency and/or postdoctoral training in a clinical practice/pharmaceutical industry setting is preferred

Physical & Mental Requirements:

• Must be able to sit for long periods of time
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; talk and/or hear
• May occasionally climb stairs and/or ride elevators
• The employee must occasionally lift and/or move up to 25 pounds
• Employee must be able to manipulate keyboard, operate a telephone and hand-held devices
• Other miscellaneous job duties as required

Benefits We Offer:

• Unlock Your Earning Potential: Join our team and be rewarded with a competitive compensation package, including an annual bonus based on company performance, that recognizes your exceptional talent.
• Comprehensive Health Coverage: We value your well-being and offer excellent medical, dental, vision, and prescription coverage to ensure you and your family are always taken care of.
• Flexibility for Your Lifestyle: Achieve work-life balance with our hybrid work model, allowing you to work two days from home and three days in the office. * Excludes Sales, Manufacturing, and some Operations positions*
• Invest in Your Future: Our Retirement Savings Plan (401K) is designed to help you secure a comfortable retirement by matching dollar for dollar up to 5%.
• Time Off That Counts: Take advantage of our generous time off policy, which offers up to 15 vacation days annually + rollover (up to 40 hours) as well as five sick/wellness days. For new employees, vacation accrual will be prorated based on your start date.
• Meaningful Time with Your Loved Ones: We close between Christmas and New Year's to give you an extra week off to spend quality time with your family and recharge.
• Enjoy the Holidays: Over the course of the year, Azurity recognizes 13 holidays.
• Invest in Your Education: We support your professional growth with tuition reimbursement for undergraduate and graduate level courses or certifications.
• Recognize and Be Recognized: Our Azurity High Five peer recognition platform allows you to celebrate your colleagues' accomplishments and receive recognition for your own outstanding work.