Director of Information Technology and Health Systems

Our dedicated front line staff are out in the field making it happen on a daily basis. Our administration staff play a key role in supporting our frontline staff by giving them the resources and tools they need to be successful. Whether Finance, HR, IT, or Quality Assurance is your game, you’ll be supporting our agency to be able to provide the best programs and services possible. Location: Middletown, NY Position Type: Full-Time, On-Site Schedule: Monday–Friday, Day Shift Salary Range: $125,000–$130,000 annually Travel Requirements: Approximately 35% travel required. This position is based in Middletown, NY and requires an on-site presence five days per week. This is not a hybrid or remote role. The successful candidate must be available to work from the Middletown office daily and travel as needed to support organizational and business objectives.

OVERVIEW OF PRIMARY RESPONSIBILITIES

The Director of Information Technology and Health Systems is a mission-driven leader and hands-on technology expert responsible for the strategic direction, implementation, and ongoing support of the organization's enterprise IT infrastructure and healthcare technology platforms, including Electronic Health Records (EHRs). This role ensures that technology not only supports operational excellence but also advances care delivery, compliance, and innovation in alignment with the organization’s nonprofit mission. Primary Functions Technology Leadership & Strategic Planning Define and execute a comprehensive IT strategy aligned with the organization's mission, operational goals, and compliance requirements. Act as a thought partner to executive leadership, providing input on digital transformation, health system improvements, and technology investments. Infrastructure & Technical Operations Lead the organization’s IT infrastructure, including networks, servers, endpoints, backup systems, and cloud environments. Ensure enterprise systems are secure, scalable, and reliably support internal operations and delivery of care. Oversee IT service delivery including helpdesk operations, device management, and staff onboarding/offboarding processes. Health Technology & EHR Oversight Oversee the administration, organization and integration of the Electronic Health Record (EHR) platforms and related clinical systems (e.g., patient portals, population health tools). Collaborate with clinical leadership to ensure technology aligns with care workflows, regulatory standards, and reporting needs. Champion interoperability, data integrity, and system usability for both clinical and administrative teams. IT Governance, Risk & Compliance Lead IT governance efforts including data privacy, system access, vendor management, and technology risk mitigation. Monitor and update IT policies and procedures across the organization, including those related to cybersecurity, disaster recovery, and business continuity. Team Leadership & Vendor Management Lead and mentor a small but agile IT team, fostering a culture of accountability, service excellence, and continuous learning. Manage IT vendors and service providers, ensuring performance, cost-efficiency, and contract compliance. Qualifications And Attributes Strong understanding of enterprise IT infrastructure, cybersecurity and cloud-based systems including server management, backup systems and patch management. Hands-on experience implementing, managing or supporting Electronic Health Record (EHR) platforms (Netsmart, NextGen, Epic). Understanding HIPAA compliance and healthcare IT security standards, with the ability to implement and maintain privacy and security protocols. Excellent problem-solving and decision-making abilities. Effective communicator able to translate concepts to non-technical audiences. Education And Experience Bachelor’s degree in Information Technology, Computer Information Systems or a related field. 8+ years of progressive IT experience including hands-on infrastructure management. At least 3 years in a leadership role managing enterprise IT operations and EHR systems. Demonstrated experience leading and mentoring technical teams with a focus on performance development and service delivery. Proven ability to manage multiple complex initiatives in a dynamic missions-driven organization. Industry certifications (e.g., PMP, ITIL, Azure). Physical Characteristics These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions of the position described, which are reviewed in each case. Must be capable of sitting or standing in front of a computer for long periods of time. Able to work in open space floor plan. Work alongside co-workers within 3 feet. Must be able to move in tight spaces. Occasional lifting of > 25+ pounds. Access: Network is an EEO employer #J-18808-Ljbffr Access: Supports for Living