People Operations Specialist

People Operations Specialist

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children with special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: To put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.

By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering 24/7 support they deserve. We don't replace a child's existing care team. Instead, we work with them to give every patient better access by delivering unlimited virtual-first and in-home care, day and night. Every step toward that goal, we take with equal parts compassion and creativity. Together, we're always reaching for the profound impact that we know we can and must make.

Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can't solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.

What You'll Do

The People Operations Specialist is responsible for providing administrative and operational support across People Operations with primary responsibility for HRIS administration and payroll support. This role serves as the day-to-day administrator of the Human Resources Information System (HRIS), ensuring employee data integrity, supporting reporting and system administration, and maintaining compliance-related programs. The People Operations Specialist also serves as the primary backup for payroll processing and supports benefits administration, HR operations, compliance, and employee services.

HRIS Administration

• Administer the HRIS, ensuring employee data is accurate, complete, and maintained throughout the employee lifecycle.
• Maintain organizational structures, job, compensation, and employee records while supporting data integrity and system administration.
• Generate recurring and ad hoc HR, payroll, and workforce reports and dashboards and perform routine data audits.
• Troubleshoot HRIS issues and support system enhancements, testing, integrations, documentation, and process improvements.

Payroll Administration

• Serve as the primary backup for payroll processing, including payroll preparation, validation, audits, adjustments, off-cycle payments, and year-end activities.
• Maintain payroll records and partner with Finance, managers, and employees to resolve payroll questions and discrepancies.
• Process payroll adjustments, retroactive pay, off-cycle payments, and other payroll transactions as needed.
• Support compliance with federal, state, and local wage and hour regulations.

Benefits Administration

• Act as a primary point of contact for employees regarding day-to-day benefits questions, eligibility, enrollments, life events, and vendor resources.
• Coordinate benefits enrollments, qualifying life event changes, and terminations in HRIS and vendor systems.
• Work with benefits vendors to resolve employee issues and ensure timely processing of benefit transactions.
• Assist with annual open enrollment activities, employee communications, and benefits education.

HR Operations

• Coordinate onboarding, offboarding, and employee lifecycle transactions, including employment documentation and HRIS updates.
• Prepare HR correspondence, employment documents, and personnel records.
• Respond to employee and manager inquiries regarding HR policies, payroll, benefits, and HR systems.
• Support HR initiatives, projects, and continuous process improvement efforts.
• Administer compliance programs and vendor platforms, including (but not limited to): HireRight, SambaSafety, ProviderTrust, Concentra, and Poster Guard.
• Support internal and external audits by preparing reports and documentation while maintaining confidentiality of employee information.

What You Bring & How You Qualify

First and foremost, you're passionate and committed to seeking out new and better ways to improve the health and lives of children with special health care needs. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

• Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field, or equivalent combination of education and experience.
• Two or more years of experience in Human Resources, Payroll, Benefits Administration, or a related field.
• Experience supporting payroll processing or serving as payroll backup preferred.
• Proficiency in Microsoft Office, including strong working knowledge of Excel.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.
• Hybrid role out of our Nashville, TN office

What We Offer (Benefits + Perks)

The role offers a base salary range of $70,000 - $80,000 with a 5% annual bonus. We also have a competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.