Client Services Specialist

Job Description Job Description LOCATIONS: Onsite in our Syracuse office
Pay: $20 per hour
Start: March 2026
Temp to Hire
Schedule: Monday – Friday 8am – 4:30pm EST (Mandatory and Voluntary OT Offered)
Title: Client Service Representative

Our client is seeking an experienced and dependable Client Service Representative to support both consumers and business clients within the commercial logistics space. This role requires strong customer service skills, the ability to pivot quickly, and a solutions‐focused mindset. Ideal candidate has previous contact center experience, dependable tenure and multi systems management experience. This role does offer room for growth and upward mobility to our business development team.

Key Responsibilities
Deal directly with internal and external customers via telephone, email, and live chat
Respond promptly and thoroughly to customer inquiries and complaints
Obtain and evaluate all relevant information needed to resolve issues
Process entry‐level orders, returns, and credits
Follow up on unresolved matters and drive them to full resolution
Document all customer interactions with detailed notes, including actions taken
Communicate and coordinate effectively with other departments

Qualifications
1–3 years of customer service experience; call center experience is a plus
Prior logistic coordinating experience is a plus
Strong organizational skills and attention to detail in a fast‐paced environment
Proficiency with Microsoft Office applications
Excellent problem‐solving and troubleshooting abilities
Strong communication skills with both internal teams and external customers
Business acumen and the ability to think quickly on your feet
Willingness to work extended hours or overtime as needed
Attention to detail

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description The professional staffing division of EmployBridge, Americas Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Company Description The professional staffing division of EmployBridge, Americas Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.