Support Associate

Passport Support Associate II

CGI Federal is looking for experienced Support Associates to support the Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45lbs. This position may require long hours of standing. As a result, the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.

Future duties and responsibilities include: operating various equipment for high speed scanning, mail out, and metering of mail; preparing and mailing envelopes with correct passport and corresponding supporting documents; boxing and archiving files for storage purposes; interfacing with passport applicants at Agency/Center Information and Will-Call counters; printing and reviewing passport books for accuracy and quality; processing refund/reimbursement requests; generating a credit card payment from the applicant and distributing completed batches to the Cashier's Office; assisting with Acceptance Agent training; assisting CSM in maintaining and cataloging electronic records of passport acceptance facilities; contacting applicants to request necessary documents; resolving undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application; and generating correspondence to resolve application discrepancies.

Required qualifications to be successful in this role include: following specific procedures in completing several repetitive clerical steps; HS diploma or GED; three years of general office experience; two years of experience utilizing a variety of office software, specifically Microsoft Office; capable of performing repetitive tasks while maintaining a high level of accuracy; ability to work in one place and traverse the office on a continuing basis; must maintain constant awareness of all aspects of internal and external security; due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.

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