Pharmacy Technician

Certified Pharmacy Technician – VA Meds by MailLocation: Remote – must reside within 50 miles of the VA Meds by Mail facility in Cheyenne, WyomingEmployment Type: Contract – 12-month period of performance, with a possible extension of up to 6 monthsSchedule: Shifts during MbM operational hours: Hours are not guaranteed at 40 per week, and overtime is not authorized.Openings: 13About the RoleAptive Resources is hiring for the Department of Veterans Affairs (VA) Meds by Mail (MbM) program, a national VA pharmacy program that processes prescriptions for CHAMPVA beneficiaries and related programs through the VA Virtual Pharmacy Service. MbM runs physical sites in Cheyenne, WY and Dublin, GA and processes millions of prescriptions each year. This position supports the Cheyenne, WY Meds by Mail (MbM) site and is performed remotely using VA-furnished equipment.As a Certified Pharmacy Technician, you will process prescriptions, handle call center triage, and complete pharmacy clerical work for Veterans' families and other CHAMPVA beneficiaries. All prescription entries are verified by a supervising VA pharmacist.Primary ResponsibilitiesResponsibilitiesEnter prescription data accurately in VA pharmacy information systemsReview and process external (non-VA) prescriptions according to MbM standard operating proceduresAnswer and triage call center inquiries from patients, caregivers, and provider officesCommunicate therapeutic change requests to provider officesEducate patients and caregivers on proper medication use, within the scope of technician certificationComplete clerical and documentation tasks accurately to meet MbM workload and quality standardsFollow all HIPAA, Privacy Act, and VA information security requirements, and report any suspected privacy or security incident immediatelyWork strictly within the scope of your technician certification and applicable law; make no independent clinical decisionsMinimum QualificationsRequired QualificationsCurrent, unrestricted pharmacy technician certification from PTCB (CPhT) or NHA (ExCPT)High school diploma or equivalentAbility to read, understand, speak, and write English fluentlyComputer proficiency for data entry, navigating pharmacy systems, and accurate documentationMust reside within 50 miles of the VA Meds by Mail facility in Cheyenne, WyomingPreferred QualificationsRetail, mail-order, or central-fill pharmacy experiencePharmacy call center or customer service experienceExperience with VA systems (VistA/CPRS) or CHAMPVA/TRICARE prescriptionsOnboarding RequirementsSuccessful VA background investigation and fingerprintingVetPro credentialing (VHA Handbook 1100.19) – must be able to obtain and maintain the credentialVerification that you are not on the HHS-OIG List of Excluded Individuals/Entities (before start and annually)Completion of mandatory VA training, including annual HIPAA/privacy and information security training, and signed VA Rules of BehaviorNew-employee orientation, SOP training, and initial and annual competency assessmentsPhysical RequirementsWork EnvironmentWork is fully remote using VA-furnished computer equipment, software, and PIV badge; VA equipment must be safeguarded and returned at separationMust have a private, secure home workspace that prevents unauthorized access to protected health informationReliable home internet that supports secure VA connectivityAbout AptiveArrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.EEO StatementAptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.