Team Leader

Job Title

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

Guest Expectations

Well-Trained

• Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.

Neat and Well-Groomed

• Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

Friendly

• Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Coaches team members on having a positive, friendly attitude and behaviors.
• Models and coaches team members on the JIB Hospitality Model.

Well-Staffed

• Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
• Helps with order taking and cashiering during busy times.
• Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
• Encourages team members to ask for help, when necessary, to meet guests' needs.
• Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

Food Tastes Great

• Monitors quality to ensure the food looks and tastes great and is of high quality.
• Models and monitors food presentation and coaches team members when necessary.
• Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.

Consistent and Quick Service

• Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
• Leads and coaches team on how to provide consistent, fast service.
• Helps with order taking and cashiering during busy times.

Order Accuracy

• Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
• Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors.
• Holds employees accountable to minimal order errors and re-trains them as needed.

Food Safety

• Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
• Follows all hand washing and glove procedures.
• Completes the Food Safety Checklist each shift.

It's All About

Brand Ambassador

• Has passion for the business and pride in Jack in the Box.
• Inspires team members to embrace the brand.
• Is proud to represent Jack in the Box.

Focus on the Guest

• Treats guests and employees with care and respect.
• Is passionate about serving the guest.
• Steps in to help employees when necessary.
• Has a happy, friendly personality that is engaging to both the guest and other employees.
• Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively.
• Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.
• Inspires team to take care of guests and make them the number one priority.

Team Skills

• Treats all employees with care and respect.
• Is a good team player and leader.
• Has a positive can-do attitude.
• Is dependable and reliable.
• Is willing to help others.
• Keeps calm and does not show signs of stress.
• Is open and willing to work with and lead people of all backgrounds.
• Ensures the team provides quick service while maintaining a calm environment.
• "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.

Commitment

• Thrives in a fast-paced, high energy, team environment.
• Performs professionally during difficult situations and/or high volume times.
• Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
• Takes corrective action to resolve issues that could jeopardize food safety or food quality.
• Is flexible and changes direction based on the needs of the business.
• Works with a sense of urgency.
• Knows and trains others on the products and menu.
• Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable.
• Takes accountability for cash management and handling during their shift.
• Is meticulous in following and managing to Jack in the Box policies and standards.

Front of Restaurant

• Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

Guest Service (Dine In/Drive-Thru)

• Immediately acknowledges and welcomes guests.
• Takes and clarifies orders, assists guests with menu selection as appropriate.
• Enters order in POS system, collects money, and makes change.
• Always thanks guest upon completion of order taking.
• Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
• Maintains cleanliness and stocking of work area.

Interior

• Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
• Cleans and stocks restrooms.
• Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
• Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness.

Exterior

• Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
• Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board).
• Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness.

Supervision

Workstation Operation

• Supervises and trains team members on workstation operations.
• Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements.

Guest Service

• Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently