Teller

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Teller within PNC's retail organization, you will be based in Talladega, AL. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Responsibilities Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Process a variety of customer interactions. Educate customers on alternatives available for their financial interactions. Identify banking opportunities during the customer interaction and refer as appropriate. Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to solve customer’s problems. Adhere to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. PNC Employees take pride in our reputation and continue building upon that by being customer focused, knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing risk—assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs. Work Experience: Roles at this level typically do not require a university/college degree, high school diploma, GED, or significant product knowledge. Prior experience is not required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education: No degree required. Certifications: No required certifications. Licenses: No required licenses. Benefits Medical/prescription drug coverage (with Health Savings Account option). Dental and vision coverage. Employee and spouse/child life insurance. Short‑ and long‑term disability protection. 401(k) with PNC match, pension and stock purchase plans. Dependent care reimbursement account; backup child/elder care. Adoption, surrogacy, and doula reimbursement. Educational assistance (including some fully paid programs). Robust wellness program with financial incentives. Paid time off including maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days depending on career level and years of service. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. Disability Accommodations To participate in the application process with an accommodation, contact View email address on click.appcast.io or call View phone number on click.appcast.io and say “Workday”. All information provided will be kept confidential and used only as required to provide needed reasonable accommodations. For more assistance, include “accommodation request” in the subject line and your name, job ID, and preferred contact method. #J-18808-Ljbffr