Referral Coordinator

Referral Coordinator

Location: Atlanta, GA Schedule: Full-time Hourly, Monday to Friday 11AM to 8PM

Compensation: Competitive hourly rate + benefits Perks: Key role in patient care coordination, collaborative team environment, growing healthcare organization

About OrthoAtlanta

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You'll Do

As a Referral Coordinator at OrthoAtlanta, you'll:

• Prioritize and schedule referrals based on urgency, ensuring timely follow-up and seamless handoffs to specialists and providers
• Accurately collect and enter demographic, insurance, and clinical information into the EMR to support referral processes
• Verify insurance benefits, contact payers for pre-authorization, and communicate clinical details when necessary to establish medical necessity
• Explain referral expectations, co-pays, or deductibles, and answer questions to ensure patients are informed and prepared
• Build strong relationships with referral offices, community providers, and internal teams to support smooth transitions of care
• Serve as a go-to contact for staff regarding authorizations, procedural codes, and insurance requirements

A Great Fit If You

• Are highly organized and thrives on coordination and accuracy
• Understand insurance plans and authorization requirements
• Communicates clearly, compassionately, and professionally
• Love helping patients feel informed, supported, and confident

What You'll Need

• High School Diploma or equivalent
• Minimum 2 years of experience in a medical office or clinical environment
• Knowledge of insurance plans and verification procedures
• Customer service experience in a patient-facing role
• Familiarity with medical terminology (preferred)
• Experience using Epic EMR system (preferred)
• Strong organizational, multitasking, and time management skills
• Excellent verbal and written communication skills
• Discretion and professionalism in handling patient information

Why OrthoAtlanta?

• Play a vital role in helping patients access timely, appropriate care
• Work in a mission-driven, team-oriented clinical environment
• Gain valuable experience across clinical, billing, and administrative workflows
• Make a meaningful daily impact on patients and healthcare delivery

Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!