Client Service Representative

Job Description

Job Description

About Us: At Sunrise Irrigation, we are a family-owned and veteran-operated business that has been proudly serving the greater Tampa Bay community for 10 years. As a locally operated company, we’re passionate about helping our customers achieve the lawn and garden of their dreams with a range of products and services, including irrigation systems, drainage solutions, sod installation, and landscape lighting.

We strive to be one of the Best Places to Work in the greater Tampa Bay area and won the Best of the Bay Award in 2024 & 2025. Additionally, we’ve been ranked on the Inc. 5000 list of America’s fastest-growing small businesses for five consecutive years. Our growth reflects our dedication to outstanding service, our commitment to ongoing learning, and our employee well-being.

We take pride in being community-oriented, partnering with local organizations such as food banks, environmental groups, and cleanup initiatives to make a positive impact. Whether it’s through our eco-friendly solutions, our dedication to top-notch customer care, or our active role in the community, Sunrise Irrigation is committed to helping our customers and our environment thrive.

Position Overview: The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing accurate information about our products and services. This role demands strong communication skills, a comprehensive understanding of our offerings, and the ability to handle various customer interactions with professionalism and empathy.

Key Responsibilities:

• Customer Interaction:
  • Handle incoming customer inquiries via phone, email, or in-person with professionalism, empathy, and efficiency.
  • Provide accurate information regarding products, services, pricing, and availability.
  • Resolve customer complaints and issues promptly and escalate complex cases to the appropriate department when necessary.
• Communication Skills:
  • Communicate effectively and courteously with customers, colleagues, and other departments.
  • Use active listening to understand customer needs and concerns thoroughly before providing solutions.
• Product Knowledge:
  • Develop a comprehensive understanding of our products and services to effectively assist customers.
  • Stay updated on product features, promotions, and updates to provide accurate information to customers.
• Problem-Solving:
  • Use critical thinking and problem-solving skills to address customer issues and find appropriate resolutions.
  • Proactively identify recurring issues and suggest improvements to enhance customer satisfaction.
• Efficiency and Accuracy:
  • Manage time effectively to handle a high volume of customer inquiries while maintaining quality standards.
  • Ensure accuracy in data entry and customer account maintenance, including proficiency in typing at required speed and 10-key by touch.
• Team Collaboration:
  • Work collaboratively with other team members and departments to resolve customer concerns and improve service delivery.
  • Share customer feedback and insights to contribute to the continuous improvement of our products and services.
• Professionalism and Conduct:
  • Uphold a professional demeanor in all customer interactions and always represent Sunrise Irrigation positively.
  • Adhere to company policies, procedures, and ethical standards in all aspects of your role.
• Continuous Learning:
  • Actively participate in training sessions, workshops, and ongoing learning opportunities to enhance job knowledge and skills.
  • Stay updated on industry trends and best practices in customer service.
• Performance Metrics:
  • Meet or exceed performance metrics such as response times, customer satisfaction scores, and resolution rates as outlined by management.
  • Strive for continuous improvement in your performance and customer service skills.
• Feedback and Improvement:
  • Seek feedback from supervisors and peers to improve your performance and customer service skills.
  • Take initiative to implement feedback and suggestions for personal and professional growth.

Qualifications:

• GED or High School Diploma.
• Proven experience in a customer service role or similar position.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Ability to handle multiple tasks and manage time effectively.
• Proficiency in typing at required speed and 10-key by touch.
• Authorized to legally work in the U.S.

The ideal candidate will:

• Maintain a positive, professional attitude and represent Sunrise with pride.
• Demonstrate reliability, maturity, and discretion when handling financial information.
• Approach challenges with a growth mindset, open to learning, feedback, and process improvement.
• Communicate clearly, respectfully, and proactively with peers and leadership.
• Collaborate with other departments to ensure smooth operations and mutual success.
• Exhibit resourcefulness, ownership, and a team-oriented mindset in every task.

Compensation & Benefits

• Hourly compensation based on experience and qualifications.
• Weekly performance bonus opportunity.
• Comprehensive benefits including health, dental, vision, 401(k) with match, paid time off, company events and a vibrant company culture.

Why Join Us? At Sunrise Irrigation, we value professionalism, accuracy, and customer satisfaction. We offer a supportive and dynamic work environment with opportunities for professional growth and development. If you are a dedicated and customer-focused individual with a passion for delivering excellent service, we encourage you to apply!

Equal Employment Opportunity (EEO) Policy Statement: Sunrise Irrigation is committed to a diverse and inclusive workplace. We provide equal employment opportunities without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All employment decisions are made based on qualifications and job performance.