Claims Adjuster

Total Loss And Subrogation AdjusterThe adjusting function of the Total Loss and Subrogation units is responsible for verifying coverage, evaluating damage, estimating total loss valuations ensuring maximum indemnification to client insureds. Under mid-level supervision, this position is responsible for investigating, negotiating and settling auto damage, total loss, or GAP claims. This individual is responsible for delivering a claim service that is fast, fair, and easy to ensure client retention, and maintaining client satisfaction, throughout the claim and settlement process.Job Duties and Responsibilities:Total Loss and Client Claim Processing (85%):Review total loss settlement offer or claim payment to verify accuracy; draft and send out correspondence to applicable partyDocument claims through active listening and use of data to investigate and assess claim coverage, damage, and total loss valuations.Summarize valuation and coverage decisions before negotiating and settling with outside carriers and providersProcess letter of guarantee in accordance with all client service level agreementsCommunicate empathetically with clients on all claims, including complex claims that don't warrant pursuit.Researches and responds to complex customer communications, concerns, conflicts, or issuesProblem solving and contributing to overall team goals by offering suggestions, providing support, and sharing ideasClient Engagement (15%):Will answer any direct client inquiries as received in a timely fashion. This may include questions about recovery, insurance and title situations, cycle times, etc. This may also include participation in team phone call monitoringMay interact directly with a client as it relates to day-to-day operational workflows or as stipulated by a clientAssist in client related implementation and training as neededQualifications (Education, Experience, Certifications & KSA):High school diploma requiredBachelor's degree preferred1-2 years of directly related work experience required