Automotive Service Advisor

Automotive Service Advisor Flood Ford of Narragansett | Narragansett, RI

About Flood Ford of Narragansett is part of the Flood Automotive Group, a long-standing and trusted name in Rhode Island. We take pride in delivering a customer experience that actually feels good. No nonsense. No pressure. Just solid service backed by a team that cares about doing the job right. Our dealership culture is built around teamwork, accountability, and taking care of our people so they can take care of our customers.

Job Description We are looking for a Service Advisor who knows how to run a busy service drive without losing their cool. Someone who can communicate clearly, manage customer expectations, work closely with technicians, and keep repair orders accurate and moving. If you know how to turn chaos into an organized workflow, this role will fit you well.

Job Type and Schedule Full time

Work Requirements • Work Schedule: 8 hour shift, Monday to Friday, Saturdays as needed
• Ability to Commute: Narragansett, RI required
• Work Location: In person

Responsibilities • Greet customers and manage the service drive with professionalism and urgency
• Write and manage repair orders from intake through vehicle pickup
• Communicate recommended services, timelines, and costs with full transparency
• Coordinate with technicians to ensure accurate diagnostics and repair updates
• Maintain strong customer communication through calls, texts, and updates
• Verify warranty coverage and process claims correctly
• Present maintenance services in a way that builds trust, not pressure
• Ensure all documentation is complete, accurate, and compliant
• Deliver a smooth, positive customer experience that drives retention

Qualifications • Prior Service Advisor experience preferred
• Strong communication and customer service skills
• Ability to read and explain repair recommendations clearly
• Comfortable working in a fast paced, high volume environment
• Solid computer skills and ability to learn dealership systems
• Valid driver's license
• Strong organization, attention to detail, and follow through

Why Join Flood Ford of Narragansett • Strong, stable dealership group with real career paths
• Supportive leadership that actually listens
• Busy service department with consistent customer demand
• Team oriented environment where everyone pitches in
• Modern facility with equipment that makes your job easier

Benefits • Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Employee discounts
• Training and growth opportunities

Equal Opportunity Employer Statement Flood Ford of Narragansett is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.