Shift Manager

Shift Manager

As a Shift Manager, you'll be the driving force behind our team-leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolve customer concerns, and ensure every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives and help shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. The day-to-day includes:

• Ensuring consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs
• Overseeing team members' completion of Shift Excellence tasks and maintaining clean, neat appearances
• Ensuring food safety, quality, and accuracy of orders
• Resolving customer complaints promptly while maintaining positive customer relations
• Providing regular feedback to the GM on team member performance
• Offering ongoing, constructive, and positive feedback to team members
• Actively participating in training team members
• Handling conflicts constructively and working with the GM to achieve resolution
• Assisting the GM in screening team member candidates
• Assisting with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor
• Overseeing proper product preparation, rotation, portioning, cooking, and holding times
• Assisting the GM with facility maintenance and ensuring health and safety standards are always followed

Is this you?

• 1 year of restaurant/retail experience, with 3 months of shift lead experience preferred
• Adheres to cash handling, security, inventory, and labor policies
• Must be at least 18 years of age
• Reliable and dependable transportation
• Excellent communication, leadership, and organizational skills
• Physical dexterity required (ability to move up to 45 lbs. from one area to another)
• Strong attendance and punctuality
• Ability to operate the cash register and make change for other cashiers
• Basic math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to team members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience
• Comfortable speaking, reading, and writing in English

Work hard, play hard:

• Competitive pay
• Medical benefits
• Discounts, swag, and... honestly, too many great benefits to name
• Pay rate: $20.50 per hour - $21.50 per hour