UX Operations Specialist (III)

Exceeding Your Expectations" Strong Tower Consulting is an award-winning staffing and consulting firm delivering trusted advisory services and innovative solutions to Fortune 500 companies and growing organizations. Our teams help clients drive digital transformation, improve operational efficiency, and support large-scale business initiatives.

We believe great work starts with great people. Our team, comprising 75% women, is at the forefront of driving positive change and innovation in our field.

About the team
We're the Ads Privacy & Safety (APaS) UX team, part of the company-wide priority to improve user trust. We protect billions of users from being exposed to inappropriate ads and help enforce policies for content related to some of the most pressing issues of our time, like misinformation, hate speech, and election ads. We increase user trust by finding user-friendly solutions to today's regulatory environment and giving users agency over the ads they see.

About the job
The Privacy & Regs UX team within Ads Privacy and Safety UX is a group of passionate strategists, designers, researchers, and program managers. We advocate for our users (consumers, advertisers, and publishers) and make sure they are accounted for in company's approach to the shifting regulatory and policy landscape.




To do that, we proactively assess and demonstrate the impact of proposed and incoming requirements on our users. And we develop solutions to address that impact, resulting in optimal business, societal, and user experience outcomes.




We work horizontally, collaborating with cross-functional teams across the Ads product areas and GAPP (Government Affairs Public Policy) so they can confidently and effectively advocate and solve for users.




We're looking for a mid-level UX Program Manager with launch experience to directly plan, manage, and drive the delivery of a new web portal. . You will enable us to operate with clarity, focus, and efficiency. You will help elevate the user experience by enabling teams to understand requirements, identify risks, and set priorities. You are a master planner, skilled communicator, and a flexible dot connector who enjoys balancing a portfolio of projects, seeing the big picture, and creating order out of chaos.




Specifically, you will:
Collaborate with UX leadership to define and deliver priorities; author and drive progress based on a clear brief, plan, schedule.
Provide clear communication to cross-functional team leads and stakeholders regarding program health, resource requirements, issues, and priorities.
Operate with an action bias; proactively identify issues and own the solutions that sustainably resolve them.
Proactively identify opportunities and implement solutions that up-level design quality and productivity.
Drive effective decision-making;including but not limited to: requirements gathering, planning, resource allocation, executive communication, and launch approvals.
Partner with XFN counterparts; deliver work in a way that builds trust across teams such as Engineers, PMs, UX disciplines, connecting all functions and making sure interdependencies are understood and planned for.
Orchestrate successful delivery for multiple projects simultaneously.

Minimum qualifications
Bachelor's degree or equivalent practical experience
5+ years of experience managing UX related programs
Strong stakeholder managements skills

Preferred qualifications
Experience working in the Ads business or a policy / regulatory driven environment
Experience collaborating with senior UX, product managers, and engineers
Excellent written and oral communication skills
Demonstrated experience managing complex, multi-faceted programs that span multiple surface teams or organizations
Deep understanding of the UX process and user-centered development; familiar with UX design, user research
Comfort with ambiguity and experience working in fast-paced or startup environments
Excellent interpersonal, communication, negotiation, and collaboration skills.

Package:

At Strong Tower, we are committed to offering a competitive and comprehensive benefits package that supports the well-being and professional growth of our team members. Here's what you can expect when joining us:

Compensation and Benefits:

Competitive Package: Approximately a full package value of $257,000 $295,000 annually, based on a $110-$128 per hour rate. New Hire Referral Bonus and New Project Referral Bonus

Health and Wellness:

Insurance Plans: Choose from two PPO options for Medical, Dental, and Vision coverage.

Life and Disability Insurance: Comprehensive coverage including Life, Long-Term, and Short-Term Disability, provided at no cost to you.

PTO Package

Financial Security:

401K Plan: Secure your future with our retirement savings plan.

Health and Child Care Savings Accounts: Flexible spending accounts to manage your health and childcare expenses.

Additional Savings: Access to ADP discount benefits for further financial security.

Professional Development:

Professional Training: Over 400 free courses available for your career advancement.

Mentor/Mentee Program: Be part of a supportive network that fosters professional and personal growth.

Female Leadership Program: Join our initiative to empower women in leadership positions.

Work-Life Balance:

Carbon Program: Participate in our commitment to sustainability.

Charity Program: Engage with our community through meaningful contributions.

SWAG & Equipment: Get equipped with all the tools you need, plus some extra Strong Tower swag to keep you motivated.

This package is designed to not only meet your needs today but also support your growth and success in the future. Join us and be part of a team where your contributions are valued, and your well-being is a priority.

Legal Disclosure:

Physical Requirements: Frequently standing, walking, and sitting. Occasional lifting and carrying up to 20 pounds. Must be able to work at computer or desk area for extended periods of time.

Equal Opportunity Workplace: Strong Tower is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know so we can accommodate you during the interview process.

We use AI-assisted recruiting tools to improve speed and consistency (e.g., skills matching and communication drafting). All candidate decisions and submissions remain human-led, and we honor requests for human-only review.