Behavioral Health Administrative Assistant

Job Description

Job Description

Behavioral Health Administrative Assistant

Reports to Director of Behavioral Health

Background: Cahaba Medical Care Foundation is a community health center providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, Chilton, Shelby, Marengo, and Wilcox counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care. 

Purpose: To provide administrative, clerical, and operational support in a behavioral health setting so that clinicians can focus on patient care and patients have an organized, efficient experience.

Responsibilities and Duties:

• Makes arrangements for meeting and trainings, as needed 

• Provide quality customer service

• Serves as the contact person for the Behavioral Health Department/SUD Program

• Screen calls, emails, and other correspondence sent from reception

• Manage multiple clinical and meeting calendars for Director of Behavioral Health, Social Service Coordinator, and SUD Coordinator

• Functions as administrative support for Director of Behavioral Health and SUD Coordinator

• Organize, maintain, and file digital files and records

• Prepare and edit correspondence, reports, spreadsheets, and presentations

• Complete special projects as assigned 

• Assisting with other overflow work as directed by the Director of Behavioral Health 

• Prompt, Regular attendance at the office

• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with hard deadlines and quick turnaround times.

• Manages MAT Referral Spreadsheet to ensure accuracy and up-to-date information

• Schedules suboxone intake and MAT Clinic appointments for all CMC locations (Centerville, West End, Bessemer)

• Contacts behavioral health patients on behalf of the Director and SUD Coordinator, as needed

• Maintains registries (suboxone, behavioral health, School based health referral, psych consult, mental health hotline) for the Director of Behavioral Health

• Receives and processes referrals for the Behavioral Health Department

• Completes monthly medicaid verifications for patients enrolled in the Ryan White Program 

• Inputs Ryan White Data in monthly/quarterly reports, update spreadsheets as needed

• Assist in scheduling Ryan White patients for initial intakes, follow ups and missed appointments

• Any other duties as assigned by the Director of Behavioral Health, Social Service Coordinator, and SUD Coordinator

Qualifications:

• Knowledge of behavioral health and social work concepts

• Excellent organizational, interpersonal and communication skills

• Strong computer and internet research skills, including high comfort level with office software products (such as Google Apps, Microsoft Office, Adobe)

• Project coordination experience

• Ability to work well with various levels of internal management and staff as well as outside vendors and clients

• High level of flexibility and willingness to help with the daily tasks