Carpenter - Closet System Installer

Job Description

Job Description

The Person

Are you a skilled installer who takes pride in craftsmanship, efficiency, and delivering a great customer experience? Do you enjoy working on detailed systems where accuracy and finish matter? Are you someone who values doing the job right the first time while maintaining speed and professionalism?

If you are hands-on, detail-oriented, and committed to high standards, we want to talk to you.

Our ideal candidate is:

• A craftsmanship-driven professional. You take pride in clean, precise, and professional installations.

• Productive and efficient. You understand how to maintain speed without sacrificing quality.

• Detail-oriented. You ensure everything is level, aligned, and finished correctly.

• A problem solver. You can identify and resolve issues in the field without compromising the end result.

• Customer-conscious. You respect customers’ homes and deliver a professional experience.

• Reliable and accountable. You show up prepared, on time, and ready to execute.

• Safety-minded. You work responsibly and maintain a clean, organized jobsite.

Purpose

The purpose of this seat is to install Neatly storage systems accurately and efficiently while delivering a professional customer experience and protecting company quality standards.

This role ensures closet systems are installed the first time correctly while minimizing callbacks and maintaining customer satisfaction.

$24 - $32 hourly

Role 1: Install Neatly Systems to Company Standards

Outcome: Closet systems are installed accurately and professionally according to design plans and company craftsmanship standards. Accountable For:

• Installing closet systems, shelving, drawers, and storage components according to design plans

• Ensuring systems are level, aligned, and securely mounted

• Maintaining Neatly installation craftsmanship standards

Measured By

• Installation quality inspections

• Job go-backs due to craftsmanship issues

• Customer complaints related to installation quality

Role 2: Maintain Installation Efficiency

Outcome: Closet installations are completed efficiently so projects remain on schedule while maintaining quality standards. Accountable For:

• Completing installations within expected timeframes

• Maintaining an organized workflow during installations

• Communicating job progress and obstacles to supervisors

Measured By

• Install productivity per day

• Schedule adherence

• Project completion timelines

Role 3: Deliver Professional Customer Experience

Outcome: Customers experience a professional installation process that reinforces confidence in the Neatly brand. Accountable For:

• Arriving on time and prepared for installations

• Communicating professionally with homeowners

• Leaving job sites clean and organized

Measured By

• Customer satisfaction feedback

• Jobsite cleanliness standards

• Customer complaint frequency

Role 4: Ensure Installation Quality and Resolve Issues

Outcome: Installations meet company quality standards the first time, with any issues corrected during installation to prevent callbacks and warranty repairs. Accountable For:

• Inspecting installations before leaving the jobsite

• Ensuring drawers, doors, shelving, and hardware function properly

• Identifying and correcting issues during installation

Measured By

• Callback frequency

• Warranty repair incidents

• Installation inspection results

Role 5: Complete Service & Warranty Work

Outcome: Service issues are resolved quickly and professionally to restore product functionality and customer satisfaction. Accountable For:

• Diagnosing installation or product issues

• Repairing or replacing damaged components

• Documenting service work completed

Measured By

• Service resolution success rate

• Repeat service visits

• Service completion time

• Experience in closet systems, cabinetry installation, finish carpentry, or similar field work

• Strong understanding of installation techniques, tools, and materials

• Ability to read and execute installation plans and specifications

• Strong attention to detail and commitment to quality workmanship

• Ability to work efficiently while maintaining craftsmanship standards

• Valid driver’s license and clean driving record

• Ability to pass a background check and drug screen

Preferred:

• Experience installing modular storage or closet systems

• Experience working in customer-occupied homes

• Experience with punch-out work, service calls, or adjustments

At Omni Remodeling, we treat our employees like gold, so they treat customers like diamonds. That philosophy has built 40+ years of excellence in home improvement across the Mid-Atlantic — and it's the foundation everything we build is built on.

Omni is the parent company of Kitchen Saver, one of the region's most trusted kitchen transformation brands, and Neatly, our custom home organization brand launching across the DC metro market. This role sits at the front of Neatly's growth — a brand-new opportunity inside a company that has spent four decades learning how to do this right.

Guided by our core values — We Value People, We Do the Right Thing, and We Do What It Takes — we create exceptional experiences for both employees and customers. We offer competitive base pay, commission opportunities, paid time off, health benefits, a 401(k) with company match, and real opportunities for advancement.