Call Center Specialist
Community Healthcare Network
Call Center Specialist
Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.
Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.
Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.
Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.
Position Summary:
The Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction.
Job Function:
- Answers all incoming telephone calls in a professional manner at all times.
- Ensures that all calls are handled in an expedited and efficient manner accurately and courteously.
- Ensures use of professional language and grammar avoiding slang and lingo.
- Maintains an upbeat tone of voice when responding to customers throughout the entire call.
- Schedules appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
- Informs and provides basic information regarding CHN Health Centers, directions and all available services.
- Assesses/troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed.
- Confirms the purpose of the call, paraphrasing and asking pertinent questions to ensure they are addressing the concern.
- Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer.
- Performs other related duties as assigned.
What We Look For:
- High School diploma or equivalent.
- Minimum two (2) year related healthcare experience.
- Bilingual Spanish is Preferred.
Vacancy posted 2 hours ago
Similar jobs that could be interesting for youBased on the Call Center Specialist in New York, NY vacancy
- ...friendly, service-focused individuals for the Member Solutions Center in a remote, full-time role. The position offers an hourly salary... ...weekday shifts and alternating Saturday hours. You will handle member calls, process transactions, and promote RFCU products while upholding...SuggestedHourly payFull timeRemote workShift workWeekday work
Rockland Federal Credit Union
New York, NY2 days ago - ...A healthcare services provider is seeking a Patient Access Specialist II to manage scheduling requests in a busy call center environment. The role requires 3+ years of experience, proficiency in medical terminology, and excellent customer service skills. Responsibilities...SuggestedHourly payRemote work
61st Street Service Corp
New York, NY3 days ago - ...Orlando Health Bayfront Hospital is seeking a Call Center Agent to deliver patient-centered service in a high-volume environment. You will handle intake, triage, appointment scheduling, and provider guidance according to clinic policies. The role requires a HS diploma,...Suggested
Orlando Health Bayfront Hospital
New York, NY23 hours ago - ...Coordinator I to greet patients, verify demographics and insurance, and ensure records are ready for the physician. You may work in a call center capacity for Faculty Practice Associates and coordinate insurance processes to support smooth visits. Responsibilities include...SuggestedWork at office
Mount Sinai Medical Center of Florida
New York, NY4 hours ago $26.81 - $32.82 per hour
...are posted here as they become available. Patient Access Specialist II - GASTROENTEROLOGY #Full Time #Remote The 61st Street Service... ...and subspecialties. Opportunity to grow as part of the Call Center Career Ladder! Job Summary : The Patient Access...SuggestedHourly payFull timeWork at officeLocal areaRemote work61st Street Service Corp
New York, NY11 hours ago- ...accuracy and confidentiality. Remote position, but candidates must reside within the EL, Paso, TX or nearby cities. The duties include handling calls, reporting in government systems, training CSRs, and researching data sources, in a fast-paced environment. #J-18808-Ljbffr...Remote work
TechOp Solutions International
New York, NY1 day ago - ...Community Health Center is seeking a Call Center Specialist to provide consistent, quality customer service to internal staff and external patients. The role handles calls, schedules appointments, transmits messages to the clinical team, and answers medication refill...Full timeRemote workAfternoon shift
Community Health Center
New York, NY23 hours ago $20 per hour
...– 8:00 PM EST Pay: $20/hour Work Type: Fully Onsite Position Overview We are seeking detail-oriented and customer-focused Call Center Specialists with a background in banking or financial services to join their team. In this role, you will serve as a critical point of...Monday to FridayRemX
New York, NY3 days ago$105k - $207k
...on month 10/02/2026. Work You’ll Do As a OneStream Modeling Specialist Developer on the Business Finance team, you will be responsible... ...process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips...Local area- ...Mount Sinai Health System is seeking a Patient Coordinator I to greet patients, in person or by phone, and perform in a call center capacity while verifying insurance for physician visits. You will update patient demographics in the practice management system, ensure insurance...Work at office
Mount Sinai Medical Center of Florida
New York, NY3 days ago $14 - $15 per hour
Life Line Screening is seeking a Remote Outbound Call Center Representative to educate and support patients while enjoying the flexibility of working from home. This full-time, fully remote role requires calling patients, guiding them through preventive health screenings...Remote jobHourly payFull timeWork from home- TEKsystems in New York, NY is seeking a contract-based Call Center Specialist to handle outbound calls to shareholders and provide customer service for registered shareholders. The role involves educating on corporate actions and voting options, tracking issues, and logging...Contract workWork at officeRemote workMonday to FridayShift work
- My Community Credit Union is hiring a Call Center Representative I for a remote position in the United States. You will handle member inquiries about accounts, products, and services, and complete a variety of transactions with accuracy and efficiency. The role requires...Remote job
$16.5 per hour
Join Heartstrings Pet Hospice as a Remote Call Center Representative (Veterinary Care Specialist) Make a meaningful difference - one compassionate conversation at a time. Heartstrings Pet Hospice is seeking an experienced Call Center Representative, internally known...Hourly payTemporary workRemote workWork from homeShift workAfternoon shift$15 - $20 per hour
D Aceto Services LLC is seeking remote Call Center Customer Service Representatives to join our team from home. Earn between $15 and $20 per hour, with comprehensive training to help you succeed in this role. Several positions are available to support customers across the...Remote jobHourly pay- ...remote customer service representatives to handle daily inbound calls and occasional outbound contacts for multiple client programs. You... ...policies. Requirements include at least one year in a call center, clear communication, and strong attendance. Bilingual Spanish/English...Remote job
- Gainwell Technologies is seeking a remote customer service specialist to assist Medicaid providers and members with coverage, claims,... ...benefit inquiries. The ideal candidate has at least one year of call center experience, with strong communication and problem-solving...Remote jobWork from homeHome office
- DXC Technology is hiring a Call Center Support Representative for a fully remote position within the United States. This role involves providing high-quality support through our inbound contact center, addressing client inquiries and account maintenance. The ideal candidate...Remote job
- Buffalo Wild Wings is seeking a Customer Service Representative to manage a high volume of calls, emails, and chats while ensuring accurate account handling and compliant client interaction. You will collaborate with internal teams, learn retirement account processes, and...Remote job
- Hanscom Federal Credit Union seeks a Call Center Agent to join a remote, member-focused team. You will handle member inquiries, verify identities, process transactions, and resolve issues at first contact, delivering high-quality service with accuracy and empathy. This...Remote jobFull timeWork from homeFlexible hours
- The Sydney Call Center is seeking Remote Outbound Call Center Representatives to engage with customers and prospects from a home-based environment. You will make outbound calls, promote offers, qualify leads, and maintain records. Ideal candidates are motivated, with strong...Remote jobWork from home
- MCI is seeking a Full-Time Call Center Representative for remote work-at-home in the United States. You will handle inbound/outbound calls, assist customers, and document interactions while maintaining high standards of service. The role emphasizes accuracy, confidentiality...Remote jobFull timeWork from home
- MCI is hiring Remote Bilingual Call Center Representatives to join our customer support team. This role is ideal for individuals who enjoy working from home and providing exceptional service in English and Spanish. You will be the first point of contact for customers, handling...Remote jobWork from home
- MCI is seeking a Call Center Representative for remote, work-from-home support to handle inbound and outbound customer service and sales projects for a variety of clients. You will resolve inquiries, upsell products, and maintain high customer satisfaction with strong problem...Remote job
$16 per hour
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 100 Emancipation Drive, Bldg. 135 Room AG-08, Hampton, VA 23667 Schedule: Full Time Relocation: N/A Salary: $16 an hour Customer...Remote jobFull timeWork at officeRelocation- ...telephone. The ideal candidate will exhibit persuasive communication skills and have a High School Diploma or GED. You will transfer calls, give detailed information about educational programs, and maintain a professional image while interacting with potential students....Remote job
- New York Psychotherapy and Counseling Center (NYPCC) is hiring for a fully remote Call Center Representative in the tri-state area. The role supports intake, appointment scheduling, and client communications, with in-person training at the Bronx clinic for ~45-60 days....Remote job
- Farmland Fresh Dairies Queens is seeking a Customer Service Representative to deliver excellent support in our Jamaica, NY distribution center call center. You will handle orders by phone, email, and fax, address questions and complaints, and assist with billing inquiries. The...Full timeWeekend work
- ...Service role based in the United States. The position focuses on assisting customers for a major telecommunications company, handling calls and emails with care and accuracy. You will educate on debt and credit reporting, provide solutions, and maintain strong customer...Remote jobWork from home
- InteLogix in Georgia is seeking a full-time Customer Fraud Specialist to handle inbound calls, analyze traffic, and create cases to prevent loss. This role demands strong communication, fast-paced decision making, and the ability to work across multiple systems. You must...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Specialist. Be the first to apply!
Related searches
- loss prevention specialist New York, NY
- fixed income specialist New York, NY
- docketing specialist New York, NY
- total rewards specialist New York, NY
- settlement specialist New York, NY
- inclusion specialist New York, NY
- accessibility specialist New York, NY
- hearing aid specialist New York, NY
- orientation and mobility specialist New York, NY
- skin specialist New York, NY