Print Technician Jobs

Job Title

Responsibilities: Performs day-to-day service of equipment based on the work plans provided; planning daily travel schedule Troubleshoot and restore full capabilities of print devices supported under the contract Monitor and actively respond to assigned service request tickets as issued by ServiceNow ticketing system Move Printers, MFD, and Copiers within buildings and setup/configure after relocation Visit sites to obtain IP address, Meter Reads, or to provide assistance with mapping Install local software as required to allow automated data discovery Obtain and track manual meter reads for devices not remotely administered during service interactions Train end-users as required Ensure DoD and contract compliance Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining required certification status active Re-position or remove the equipment pending restoral when the customer's workspace does not support the positioning of additional equipment Deliver and install consumables, which are considered to be parts or supplies that have a predictable use life and can be readily replaced (e.g. fusers, drums, toner, waste toner, etc.) Plan, prioritize, and monitor assigned tickets to ensure all necessary service tasks are acknowledged and resolved in accordance with the acceptable quality level (AQL) per Contract PWS Update all ticket Summary in accordance with established format for effective management Format provided by PM Document services and installation actions by completing forms, reports, logs, and/or records. Maintain detailed and current knowledge of SLAs and procedures as well as a clear understanding of supporting devices. All other contract related tasks given by PM

Skills and Qualifications

Must have Interim Secret or above Security Clearance Minimum of three years of relevant experience Demonstrates high level of understanding of print device theory Capable of complex troubleshooting on multi-functional print device hardware issues Capable of complex troubleshooting with print devices and associated network infrastructure (i.e. scan-to-email) One or more Certifications from manufacturers' service providers on Multi-functional devices Information Assurance Technical (IAT) Level I security certification must be completed if personnel will be used for desktop driver installation Strong interpersonal skills. Strong problem solving skills. Strong organizational, verbal, and written skills. Experience with ServiceNow ticketing system. Advanced experience and skills using Microsoft Office Suite to include Outlook, Word, Excel, and PowerPoint.