Non-Credit Instructor - Customer Service & 21st Century Skills

Compensation Type: SalariedCompensation: $40.00Job SummaryThe Customer Service & 21st Century Skills Noncredit-Instructor role is essential to our accelerated workforce development training programs. As an instructor, you will bring our curriculum to life using inclusive facilitating practices to meet the needs of each student. Our curriculum covers a variety of essential concepts, preparing students for entry-level customer-facing positions in various industries. Additional duties include tracking attendance, grading assignments, partnering with program staff, and fostering an inclusive and supportive learning environment. Join us in shaping the future of customer service through your expertise and dedication as a noncredit instructor.ESSENTIAL JOB FUNCTIONSInstruction & Program SupportFacilitates comprehensive learning experiences on a wide range of customer service and 21st Century Skills topics, including:Providing a comprehensive overview of customer service principlesEmphasizing the importance of effective communication, active listening, and empathy in workplace interactionsEnhancing understanding of customer needs and expectationsPromoting problem-solving skills and conflict-resolution techniquesDeveloping proficiency in handling customer inquiries and complaints with a customer-centric approachEnsuring awareness and adherence to company policies and proceduresImproving product knowledge and service deliveryUtilizing technology tools, including Microsoft Office applications, for workplace excellenceJob readiness fundamentals such as professionalism basics, resumes, interview skills, and networking fundamentalsUtilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students. Collaborate with program staff to ensure curriculum alignment and provide input on curriculum enhancements.Customer Service and Classroom SupportThe Instructor is responsible for assessing student progress and providing feedback and support throughout the program. This includes:Utilizing effective assessment techniques to measure student progress and performance.Providing timely and constructive feedback to guide students' learning journey.Determining and submitting grades in accordance with college policies.Maintaining accurate and confidential records.Identifying students needing additional support and connecting them with available resources or to ATC Career Navigator.Demonstrating punctuality, attendance, and a professional work ethic.Taking on additional responsibilities as needed to contribute to student success and overall team goals.Culture of RespectFosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.Minimum Qualifications:Bachelor's or Master's Degree in a relevant fieldTwo (2) years of teaching experience or instructional experienceStrong focus on customer service and instructional methodologiesPreferred Qualifications:Relevant certifications in customer service and instructional designAdditional Information:State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).WORKING CONDITIONSTypical office/academic environment. Regular exposure to moderate noise is typical in business offices. Must travel to various Columbus State campuses and client sites.CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.Full Time/Part Time:Part timeUnion (If Applicable):Scheduled Hours:20Additional InformationIn order to ensure your application is complete, you must complete the following:Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status. #J-18808-Ljbffr Columbus State Community College