Client Experience Representative

Job Description

Job Description

INSIDER INFO: This is one of our best positions - and it's open for a limited time!

Company:

● Colonial Plumbing, Heating & Air

Location:

● Colonial Heights, VA

Job Title:

● Full-time Client Experience Representative

Pay:

● $15-$20 per hour based on experience and knowledge of the trades

Schedule:

● Monday-Friday from 7 am to 4 pm or 8 am-5 pm, with occasional overtime requirements

WHAT SETS THIS ROLE APART:

• Health benefits
• Dental and AFLAC options (pre-tax)
• AD&D and term life insurance
• A 401(k)
• Six paid holidays per year
• Generous PTO after 90 days

THE CLIENT EXPERIENCE REPRESENTATIVE ROLE:

As a Client Experience Representative, you'll be the vital first point of contact for families and businesses, handling calls and inquiries with professionalism and empathy. Your responsibilities include scheduling appointments for service technicians, maintaining records in our CRM, assisting with billing inquiries, and conducting satisfaction checks. You'll also promote Colonial's services and preventative

maintenance programs while upholding our core values: Integrity, Flexibility, Mindfulness, Excellence, Innovation, and Enjoyment. Additionally, you'll provide administrative and client support as needed.

READY TO JOIN US?

Colonial Plumbing Heating Air is a full-service plumbing, heating, and cooling company dedicated to handling our customers' home and commercial service needs. From furnace and AC maintenance to whole-home repiping and water heater installation, we focus on providing tailored solutions for each customer's unique circumstances. We know our customers by name and have their best interests in mind.

We know that our employees are the foundation of our success. This is why we offer competitive compensation and excellent benefits. Here at Colonial Plumbing Heating Air, we truly value our team members so no one is just a number to us.

Liking what you're hearing? All that you need is:

• High school diploma or GED
• 1+ years of experience in customer service is preferred
• Professional phone etiquette and interpersonal skills
• Excellent communication and listening skills with a client-first mindset
• Strong organizational and multitasking abilities with attention to detail
• Comfortable using Microsoft Office and client relationship management platforms
• Positive, energetic, and teachable attitude; thrives in a collaborative environment
• Ability to uphold Colonial's values in all client interactions
• Ability to occasionally lift up to 25 pounds
• Ability to communicate in English, verbally and in writing

Ready to become a Client Experience Representative and make a real impact at Colonial Plumbing, Heating & Air? Take the first step toward a rewarding career by completing our initial 3-minute, mobile-friendly application today! It's quick, easy, and your next great opportunity is just a few clicks away.

Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.