Inside Sales & Instrumentation Support Specialist

Typical Duties & Responsibilities Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the workload will be considered as ‘heavy’. Information handled will include Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting. Ensure that Inside efforts are aligned with the Technician availability. Support JHC accounting department with problem invoices, returns and general customer account information. Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives. Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times. Work closely with and support the JHC product principals when required to do so. Actively and enthusiastically attend required and preferred training. Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required. Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise. Accurately complete quotes, order entry and purchase orders within the customers time requirements. Always build and cultivate solid relationships. #J-18808-Ljbffr John H. Carter Company, Inc.