Field Service Technician

Join Greyloch At Greyloch, we're not just building cabinets—we're elevating an entire industry. Our mission is simple: We exist to elevate the cabinet industry through purposeful innovation—creating superior cabinetry, delivering a seamless process, and building a workplace fueled by growth and positive energy. For more than 30 years, we've challenged the status quo by combining craftsmanship, technology, and continuous improvement. Today, our team is helping reshape the future of cabinet manufacturing through innovation, accountability, and a relentless commitment to quality. We believe our success starts with our people. That's why we foster a culture where team members are empowered to take ownership, contribute ideas, grow their skills, and make a meaningful impact every day. Our Core Values guide everything we do: Do the Right Thing – We lead with integrity and always choose what is right over what is easy. Own the Handoff – We take responsibility from start to finish and ensure nothing falls through the cracks. Better Today, Even Better Tomorrow – We embrace continuous improvement and are always looking for ways to grow. Together We Win – We collaborate, support one another, and celebrate success as a team. If these values resonate with you, we'd love to hear from you. About the Role As a Field Service Technician, you are the face of Greyloch in the field. When homeowners, builders, and installers need support, you're the person who shows up, solves problems, and ensures every project reflects the quality and craftsmanship Greyloch is known for. This role is ideal for someone who takes pride in their work, enjoys solving problems, communicates effectively, and thrives working independently while remaining connected to a supportive team. You’ll be responsible for evaluating service issues, performing repairs and adjustments, coordinating warranty work, and ensuring every customer receives an exceptional experience. Your ability to combine technical expertise with outstanding customer service will directly impact customer satisfaction and Greyloch's reputation for excellence. What You’ll Do Diagnose and differentiate between manufacturing defects, installation concerns, and job‑site damage. Complete warranty repairs, service calls, and punch‑list items with a high level of craftsmanship. Communicate professionally with homeowners, builders, installers, and internal team members. Schedule and manage service appointments while maintaining accurate calendar updates. Utilize email, phone, and project management software to document and track service activities. Deliver replacement parts and punch‑list materials to job sites as needed. Prepare service quotes and submit documentation for billing and warranty tracking. Maintain detailed records of completed work and service outcomes. Meet deadlines and communicate progress proactively. Represent Greyloch professionally through appearance, conduct, and customer interactions. Identify opportunities to improve processes and enhance the customer experience. What Makes You Successful You take ownership and follow through on commitments. You enjoy solving problems and finding practical solutions. You communicate clearly and professionally. You can work independently while staying organized and accountable. You care about delivering exceptional quality and customer service. You maintain a positive attitude, even when faced with challenges. You are committed to continuous improvement and learning. Qualifications & Requirements Required High School Diploma or equivalent. Advanced finish carpentry experience. Advanced cabinet installation experience. Experience with paint and stain touch‑ups and repairs. Minimum of 2 years of customer service experience. Strong time management and organizational skills. Excellent attention to detail. Ability to communicate effectively in person, by phone, and through email. Proficiency with mobile technology and software applications. Valid driver's license with a clean driving record. Preferred Experience working in residential construction environments. Previous warranty or field service experience. Knowledge of cabinet manufacturing and installation processes. Experience working directly with builders and homeowners. Physical Requirements Ability to lift, carry, push, and pull up to 50 pounds. Ability to perform repetitive motions throughout the workday. Ability to bend, kneel, crouch, climb, and work in confined spaces when necessary. Ability to stand and walk for extended periods. Ability to work safely on active residential construction sites. Why Greyloch? At Greyloch, you'll have the opportunity to be part of a growing company that values innovation, craftsmanship, accountability, and teamwork. Your work will make a visible impact on our customers, our partners, and the future of our industry. If you're looking for more than just a job—if you're looking for a place where your skills matter, your ideas are valued, and your contributions help drive meaningful results—we invite you to apply. #J-18808-Ljbffr